Assist in the successful delivery of large scale, complex Information Management (IM) and Information and Communication Technology (ICT) program/project(s).

Job details

The role:

Reporting to the Manager, Governance and Reporting, Infrastructure Maintenance Program, Digital Health and Business Solutions, you will maintain relationships with and between internal and external stakeholders, facilitate effective communications and foster relationships through lessons learned, feedback mechanisms and management of expectations.

You will support and coordinate the compilation of program/project management reports and end to end recruitment for projects. Always ensuring solutions are responsive to customer needs and sustainable in an enterprise environment.

Key responsibilities include:

• Fulfil the responsibilities of this role in accordance with QPS values as outlined above.
• Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe, services and workplaces.
• Assist in the delivery of specialised and/or small work packages involving IM/ICT, ensuring solutions delivered are responsive to customer needs and sustainable in an enterprise environment.
• Monitor and report on work package activities against agreed criteria.
• Support risk and issue identification, assessment and mitigation activities by ensuring risks and issues are documented, reviewed and escalated as appropriate.
• Maintain program/project files in accordance with Queensland Health regulations and policies. Assist with the compilation of project management reports and other general administrative tasks.
• Maintain relationships with and between internal and external stakeholders, facilitate effective communications and fosters relationships through lessons learned, feedback mechanisms and management of expectations.
• Perform administrative functions and other duties as directed by the Project Manager/Supervisor.

Is this opportunity for you?

To be successful in this role you will:

• Demonstrate analytical, conceptual and problem-solving skills, with the ability to coordinate multiple tasks and deliver outcomes within agreed priorities, timeframes and accountabilities.
• Possess knowledge of the IM/ICT project lifecycle and experience working within an ICT program or project environment.
• Demonstrate the ability to assist with program and project financial management and compilation of program and project information.
• Demonstrate the ability to assist in maintaining program and project files/records and prepare management reports.
• Undertake administrative functions and other duties as directed by the Manager or Supervisor.

Furthermore, the preferred candidate will have knowledge of or the ability to quickly learn appropriate project management techniques, methodologies and tools (preferably PRINCE2).

eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

About Delivery Services Branch - eHealth Queensland:

The Delivery Service as Branch is Queensland Health's trusted partner and advisor for digital health project delivery excellence. The branch includes three units:

• Digital Infrastructure Programs
• Digital Health and Business Solutions and
• Digital Solutions Delivery Services.

The core function of the branch is to ensure successful delivery of major IT projects and initiatives to our customers across Queensland Health for the benefit of all Queenslanders. This function is absolutely critical to eHealth Queensland realising its overall vision, which is to 'advance healthcare through digital innovation'.

As an integral part of our professional project delivery team, each branch team member puts the customer at the centre of everything they do and to actively seek out solutions that will help eHealth Queensland deliver on its targets.  

To apply for this exciting opportunity, submit your resume and a short statement (maximum 2 pages) on how your experience, abilities, knowledge, and personal qualities are relevant for the role, taking into account the key responsibilities and attributes noted in the ‘How you will be assessed' section of the role description. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO4-Project Support Officer-DHBS-IMP Role Description (PDF)
  
  DoH Applicant Pack (PDF)