Metro North Mental Health (MNMH) is seeking an experienced and values driven Health Practitioner – Advanced (Consumer and Carer Experience) to lead directorate wide consumer and carer experience initiatives.

Job details

About the role

The Health Practitioner – Advanced (Consumer and Carer Experience) provides strategic and operational leadership to enhance consumer and carer‑centred practice across Metro North Mental Health. Working within the Clinical Governance Unit, the role leads the design, implementation, and evaluation of initiatives that strengthen consumer and carer engagement, feedback processes, and experience outcomes.

Drawing on advanced professional expertise as a Social Worker, Psychologist, or Occupational Therapist, the role supports interdisciplinary teams through consultation, education, supervision, and capability development. It plays a critical leadership role in embedding evidence‑informed, recovery‑oriented, and culturally safe practices, including “partnering with consumers” in line with the National Safety and Quality Health Service Standards (Standard 2).

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Provide specialised advice and guidance to staff across MNMH to enhance the quality and consistency of consumer and carer experiences.
• Lead and support support interdisciplinary teams in delivering consumer and carer-centred care, utilising negotiation, conflict resolution, and problem-solving skills to address complex service delivery issues.
• Lead and influence the redesign of processes and systems to improve consumer and carer experience responsiveness across MNMH, collaborating across disciplines, services, and stakeholders.
• Maintain and uphold the confidentiality of consumer and carer information in accordance with the Hospital and Health Boards Act 2011, modelling and supporting adherence to privacy and professional standards.

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services;  and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application Support (PDF)
  
  Benefits for working with MN (PDF)
  
  MH679385 Role Description (PDF)