At the Department of Customer Services, Open Data and Small and Family Business, we are dedicated to enhancing customer services for Queenslanders, empowering small and family business owners, and delivering innovative, efficient government services and support.

Join the Business Products team, where you’ll play a key role in transforming customer and employee experiences as part of the Experience and Design stream. Contribute to enhancing experiences through inclusive design, agile delivery, and continuous improvement. Shape the vision for customer journeys and employee experiences by supporting product improvements and driving strategic initiatives focused on accessibility, benefit realisation, and human-centred design. Be part of a team fostering innovation, wellbeing, and meaningful change for Queenslanders.

Job details

We have an opportunity for an experienced people leader and project manager to join our team! As part of the role, you will manage a business improvement program which reviews and improves internal and external (customer facing) business processes using the Lean business improvement methodology. In addition, you will lead and manage a small but effective team, and contribute to the development of strategic, business and operational plans.

Suited for those who:
• Have a high level of communication, consultation, negotiation and liaison skills
• Has a thorough understanding and demonstrated application of Lean business improvement methodology
• Are skilled leaders with the ability to inspire, guide, and influence

What we offer:
• Work and Life balance, including 'flex time' and flexible work arrangements with a working from home option.
• Convenient northside location with ample parking and public transport nearby.
• The chance to make a significant impact within a dedicated team.
• A dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• Generous leave including:
- 4 weeks annual leave
- 2 weeks sick leave per year
- Long-service leave after 7 years
- Salary sacrificing
- Parental leave
- Generous superannuation

Ready to make a difference?
Embark on a fulfilling career where your specialist skills have a direct impact on the quality of public service. Apply now to become the catalyst for change in CDSB's pursuit of excellence!

We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.

Applications will remain current for 12 months.

Job Ad Reference: QLD/684300/26

Closing Date: Friday, 17 April 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 684300 26 Role Description (Word, 296KB)
  Role Description