Bring your organisational expertise to the centre of the QBCC’s Ministerial and Executive Services Unit, where precision and judgement make a real impact. As an Administration Officer, you’ll oversee high volume Outlook inboxes and be at the centre of triaging and allocating cases across a small, responsive team. You’ll create and manage cases, maintain accurate records, and ensure information is handled securely and efficiently. From coordinating documents and producing reports to supporting ministerial briefings and executive correspondence, your work will be visible, trusted, and valued. If you enjoy managing competing priorities and bringing clarity to a dynamic environment, we’d love to hear from you.

Job details

QBCC supports the growing Queensland community through our contribution to a thriving and resilient building and construction industry that supports sustainable social, environmental and economic outcomes for the state.  We are transforming the way we serve, integrity remains our heart, as does our focus on working together for a stronger building and construction industry. We champion a culture of belonging where every person feels valued, respected and safe to contribute their ideas and expertise. We work together, united by our shared purpose.  

About the role  

The Administration Officer provides high quality administrative and operational support to the Ministerial and Executive Services Unit. The role is responsible for managing and triaging incoming requests, coordinating multiple Outlook inboxes, allocating and tracking cases, and supporting a small team to manage workloads effectively. You will maintain accurate records, create and manage cases within a case management system (Salesforce desirable), prepare correspondence and reports and assist with ministerial briefings. You'll have good judgement, attention to detail and the ability to prioritise competing demands while delivering confidential and efficient support. 

About you 

You'll be confident working across the Microsoft Suite, particularly Outlook and SharePoint, using these tools to keep information organised, accessible and flowing smoothly. With clear, polished written skills and confident verbal communication, you'll engage with a wide range of stakeholders. Your experience with recordkeeping systems will support accurate, reliable information management, alongside an ability to prioritise tasks in a way that creates capacity for effective record keeping. A self-starter by nature, you'll work autonomously with minimal supervision and bring a mindset of continuous improvement, identifying smarter ways of working and contributing to a more efficient, streamlined team environment. 

Why Join QBCC? 

You'll be part of a purpose driven organisation where your work matters. You will work alongside dedicated professionals who value integrity, collaboration and learning. You'll have opportunities to grow while making a real contribution to shaping the QBCC's future and outcomes for our stakeholders.

How to apply 

Please refer to the attached position description for further details. Submit your resume and a cover letter (max 2 pages) outlining your relevant skills and experience and detail your experience in:

1. Managing multiple inboxes within Outlook 
2. Triaging a broad range of requests and/or task assignment 
3. Case management systems and detail which type, for example Salesforce.  

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• PD - AO3 Administration Officer (PDF, 668KB)
  Role Description
  
  QBCC Information for Applicants - May 2025 (PDF, 1.06MB)
  Application Kit