Temporary Full-time role responsible for ensuring patients are supported to make informed choices regarding their election status (public or private), while also assisting with the identification and management of Medicare Ineligible and Compensable occasions of service.

Job details

About the role

As the Patient Option Liaison Officer, you will play a key role in supporting patient choice and revenue integrity across Metro North Health. Working in a fast‑paced healthcare environment, you will engage directly with patients, clinical teams and internal stakeholders to ensure patient election processes are clearly understood, accurately recorded and managed in accordance with legislative and policy requirements.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Provide a high quality, customer focused liaison and option management service to patients ensuring patients receive an informed choice about treatment as a public or private patient.
• Undertake billing reviews through analysing morbidity and other diagnosis and procedure related data to ensure all chargeable services are identified and collected.
• Prepare appropriate replies to correspondence in line with policy and procedure ensuring a high quality of presentation and accuracy.
• Assist in the completion of essential admission paperwork and payment schedules for Medicare Ineligible and private patients.

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services;  and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MN679844 - Role Description (PDF)
  
  Application Support (PDF)
  
  Benefits for working with MN (PDF)