Make a Difference Behind the Scenes in Healthcare Revenue

Use your people skills and admin expertise to improve patient experiences and revenue outcomes

Job details

Your new role:

As a Patient Option Liaison Officer, you will play a key role in supporting fee-paying patient services and revenue initiatives, ensuring patients are informed, supported and experience a seamless process. You will:

• Provide high-quality, customer-focused liaison services to patients and staff, ensuring clear communication of patient options
• Conduct patient interviews, review admissions and follow up with potential fee-paying patients to ensure compliance and accurate documentation
• Manage data entry, reporting and information systems to ensure correct attribution of patient costs
• Deliver staff education and support revenue initiatives through training, information resources and collaboration

About you:

We're seeking a proactive and customer-focused professional who thrives in a fast-paced healthcare environment and is passionate about delivering high-quality service.  You have:

• Strong administrative skills with experience in office procedures and intermediate to advanced computer proficiency
• Excellent communication skills with the ability to tailor messaging, build relationships and handle complex enquiries
• Demonstrated ability to problem-solve, think analytically and manage competing priorities effectively
• Experience as a collaborative team player who is adaptable, quality-focused and committed to continuous learning

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

Logan Hospital:

Logan Hospital is the major health centre for one of the fastest growing areas in Queensland. We offer a range of services, including medical, rehabilitation, maternity, surgical and paediatric care.

We offer our staff and students extensive support and training in most medical specialties. As a teaching hospital, we help train future health care professionals and participate in research through strong partnerships with Queensland's leading medical schools, universities, and TAFE Queensland.

Our services will continue to grow as we build bigger and better facilities to support the community. By 2027, we'll have more beds and 5 more birthing suites as part of the Logan Hospital expansion.

Logan Hospital, a place of opportunity to make a difference and grow your career!

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MS04679739 Role Description (PDF)
  
  Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)