Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us. Frontline Services, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups.
You will manage complex social housing and housing assistance services and supervise Housing Officers delivering direct services to customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community.

Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk.

Job details

The skills you will need include being able to:  
•    Actively work to understand customers and stakeholders, encouraging a strong customer-focus and building understanding of customer perspectives within the team. 
•    Demonstrate a balanced approach to managing conflicting demands and comfortably handle risk and uncertainty. 
•    Readily share your knowledge and experience, acting as a coach, mentor, role model and sounding board for others. 
•    Demonstrate clear and concise written and verbal communication, modelling open communication by actively and attentively listening to others. 
•    Demonstrate strong skills, knowledge and expertise in service delivery. 
•    Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others. 

What you will be doing: 
•    Approve high and very high need social housing applications and transfers, and quality assuring application assessments. 
•    Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions. 
•    Represent the department in appeals and attending the Queensland Civil and Administrative Tribunal. 
•    Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting. 
•    Manage and assess properties, conducting condition appraisal inspections and providing advice on maintenance requirements 
•    Contribute to portfolio renewal plans and implementation of property developments. 
•    Regularly works in the field, which includes meeting with customers in their homes. Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Regional roles may involve intra-state travel overnight.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 684697 26 Role Description (Word, 1,009KB)