Job search
Casual Assistant Operations Officer
Regional Operations; Passenger Transport & Services; Network Services & Operations; Townsville
The Department of Transport and Main Roads (TMR) is seeking a motivated Casual Assistant Operations Officer to join the Regional Operations team in Townsville. In this role, you’ll deliver exceptional customer service, assist with passenger and school transport services, process applications, maintain records, and ensure compliance with policies and procedures. You’ll work collaboratively with a small team, liaise with stakeholders, and contribute to the efficient operations of the unit.
We’re looking for someone with strong communication skills, attention to detail and the ability to manage competing priorities. A criminal history check is required and a C class driver licence is desirable.
Join TMR and help create connected, sustainable communities across Queensland.
Apply now to make a difference! For more information, contact Jeff Gregory at 07 4758 7515.
Job details
| Position status | Casual |
|---|---|
| Position type | Non Standard Hours |
| Occupational group | Administration |
| Classification | AO2 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/684859/26 |
| Closing date | 22-Apr-2026 |
| Job duration | |
| Contact person | Jeff Gregory |
| Contact details | Phone: 07 4758 7515 Access the National Relay Service |
The Department of Transport and Main Roads (TMR) is seeking a motivated Casual Assistant Operations Officer to join our Regional Operations team in Townsville. This role supports the delivery of passenger and school transport services, helping to connect Queensland communities through safe, reliable, and inclusive transport solutions.
Key Responsibilities
Provide frontline customer service, assisting with enquiries, complaints and guidance.
Process transport applications, maintain accurate records, and ensure compliance with policies.
Collaborate with team members and stakeholders to ensure smooth operations.
Interpret and apply legislation, policies, and procedures in daily tasks.
Demonstrate professionalism, ethical behaviour, and a commitment to continuous improvement.
About You
We're looking for someone with:
Strong communication skills and attention to detail.
The ability to manage competing priorities and work collaboratively.
Adaptability to learn new systems and processes quickly.
A proactive and problem-solving mindset.
Requirements
Criminal History Check: Required prior to appointment.
Driver Licence: A C class licence is desirable but not mandatory.
Why Join TMR?
At TMR, we're committed to creating Connected Communities in a Sustainable, Thriving, and Inclusive Queensland. Benefits include:
Inclusive Workplace: We value diversity and encourage applications from all backgrounds, including Aboriginal peoples and Torres Strait Islander peoples.
Career Development: Opportunities to grow and advance your skills.
Work-Life Balance: Flexible arrangements to support your needs.
Meaningful Impact: Contribute to essential transport services that connect communities.
Commitment to Reconciliation: Partnering with Aboriginal peoples and Torres Strait Islander peoples to build mutual respect and recognition.
How to Apply
Applicants must review the role description and provide responses to the questions provided.
Submit the following:
A current CV or resume (max three pages).
A written response (max two pages) addressing:
A time you applied a policy or guideline at work.
How you managed competing priorities.
A situation where you assisted your team and the outcome.
How you quickly learned a new system or process.
Include the job ad reference number QLD/684859/26 and submit your application by the closing date.
Contact Information
For more details, contact:
Jeff Gregory
Acting Manager (Passenger Transport Operations)
Phone: 07 4758 7515
Join Us Today!
If you're passionate about customer service, teamwork, and making a difference, apply now for the Casual Assistant Operations Officer role at TMR. Together, we'll create connected communities and a thriving Queensland.
Applications to remain current for 12 months.
Job Ad Reference: QLD/684859/26
Closing Date: Wednesday, 22 April 2026
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
