We are looking for someone who brings the right mix of knowledge, skills, and experience, along with the potential to grow and make a lasting impact in our team and the department. In addition to what you know, we’re interested in who you are.
We value your personal qualities and how they contribute to building a vibrant, diverse, and inclusive workforce that reflects the Queensland community. Join a team that is making a real difference! The Planning Services team is seeking enthusiastic Planning Support Officers to join our regional offices across Queensland. In this role you will provide essential administrative support to a team of Town Planning professionals and act as the first point of contact for clients and stakeholders as part of the department’s role as the State Assessment and Referral Agency (SARA).

Job details

We're looking for the best-suited applicant for the role. We focus on your strengths by assessing a combination of your competencies, knowledge-based skills and behaviours. For this role we are looking for strengths in:
• You have well-developed communication and negotiation skills, with a demonstrated ability to engage effectively with a wide variety of people to find solutions and achieve greater results together.
• You build and manage positive and productive working relationships with colleagues and stakeholders and are happy to support the team by sharing helpful and easy to understand information.
• You work well as part of a team and contribute to developing procedures and plans that align with the department's goals. You value different viewpoints and understand the benefits of working with people from diverse backgrounds and provide administrative support.
• You understand your own strengths and areas for improvement. You take responsibility for you your own learning and are keen to grow and develop new skills.
• You are flexible and open to change, staying positive in new or challenging situations. You take pride in delivering high-quality work that supports the team and the department.

Working with the Manager and other members of our group to:
• Assist with and maintain information systems and databases (such as MyDAS2 and the department's record management system), ensuring compliance with administrative and audit processes.
• Support Town Planners to assess development applications, handle correspondence, and process planning scheme amendments in line with office procedures and guidelines.
• Provide administrative support to prepare briefing documents, reports and correspondence, ensuring they meet required stylistic expectations and required deadlines.
• Undertake reception services, including answering phone calls and emails, and act as the first point of contact to members of the public, offering helpful advice or directing enquiries to the right team member.
• Provide administrative support for events, workshops, and meetings, including taking minutes and ensuring everything runs smoothly.
• Provide general business support to the office, such as daily reporting, processing payments, filing and recordkeeping.

The key responsibilities outlined above provide a general guide and are not an exhaustive list. They may change over time, but the department will ensure you receive the necessary training and support for any new tasks or skills required.

Applications to remain current for 12 months

Job Ad Reference: QLD/684818/26

Closing Date: Thursday, 23 April 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

There are two permanent full-time positions available and multiple temporary positions available up to 12 months in multiple locations.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 684818 26 Role Description (Word, 176KB)