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Clinical Document Processing and Quality Assurance Officer
Ipswich
Start a new journey with West Moreton Health! The Health Information Management Service comprises Clinical Document Processing Unit, Medical Records, Switchboard Services, Clinical Coding and Health Information Management.
The primary role of the Clinical Document Processing Unit is to provide retrieval and storage services for paper-based medical records and clinical document processing and quality assurance for the digital medical record.
Temporary Full-time opportunity to 27 December 2026 – with the possibility of extension
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane - West,Ipswich region |
| Job ad reference | QLD/WM680096_04 |
| Closing date | 21-Apr-2026 |
| Job duration | until 27/12/2026 (with possibility of extension) |
| Contact person | Stacey Newham |
| Contact details | 07 34973434 Access the National Relay Service |
About West Moreton Health
West Moreton Health is one of Queensland's most diverse and rapidly evolving health services, delivering health care to over 300,000 people across Ipswich, Boonah, Gatton, Laidley, and Esk.
We provide preventative and primary healthcare services, ambulatory services, acute care, sub-acute care, oral health, mental health and other specialised services, including prison and youth detention health services, and alcohol and other drugs services to the region.
At West Moreton Health, our employees apply our shared values to every aspect of their work. This helps make sure our workplaces are effective, inclusive and empower our employees to reach our goals.
As a Child Safe Organisation, at West Moreton Health:
- We prioritise children and young people being seen, heard, and safe in every interaction.
- We create inclusive environments where the voices and needs of children and young people are valued and respected.
- We believe safeguarding is shared responsibility, upheld by every member of our organisation.
Come and join a connected team of over 6,000 professionals delivering compassionate, community-based care across the West Moreton region.
To read more on what it's like to work for West Moreton Health:
What it's like to work with us | West Moreton Health
What we're looking for
Our ideal candidate will be someone who can demonstrate the following:
- Demonstrated attention to detail in the processing of medical records to ensure patient information is processed within stringent timeframes, records are accurate and of a high standard
- Demonstrated high level of proficiency in the use of computerised information systems and applications.
- Knowledge of or the ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information for patient medical records and hospital information systems
- Demonstrate ability to exercise judgment in processing urgent and non-urgent requests for patient records to ensure timely continuity of patient care.
- High level interpersonal and communication skills ensuring the provision of excellent customer service to both internal and external clients
- Demonstrated ability to participate as part of a cohesive team environment by sharing information, support and assisting colleagues in a proactive manner.
- Maintain confidentiality during the management of patient medical records in both electronic and paper format.
Why choose us
- Purposeful work that makes a meaningful impact in one of Queensland's fastest-growing regions.
- Professional development including mentorship, paid study leave, simulation training and research opportunities.
- Career pathways with support to step into senior roles and leadership.
- Wellbeing supports including peer networks, flexible work options, EAP and dedicated mental health programs.
- Competitive benefits including salary packaging and up to 12.75% super.
- A lifestyle you'll love in a region that blends rural charm, natural beauty and city convenience.
To apply
For further information regarding this role, please download and read the attached Role Description,#EveryoneIsALeader Framework and Information Packages. You will need to submit your Cover Letter, CV or Resume, including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.
Applications to remain current for a period of 12 months and may be used to fill a similar vacancy.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
