Looking to build your career in a fast-paced, customer-focused environment? Join Queensland Health and play a key role in delivering essential payroll services that support a world-class healthcare system. As a Client Service Officer, you will contribute to the delivery of accurate, timely, and customer-focused payroll services to Queensland Health employees. Working within Payroll Transactional Services, you’ll utilise your attention to detail, problem-solving skills, and commitment to service excellence to ensure payroll processes run smoothly and efficiently.

Job details

Key competencies (role specific criteria)

You will be assessed on your ability to demonstrate the following:

• Demonstrated ability to enter data into a computerised rostering solution in an accurate and efficient manner with experience (or the ability to rapidly acquire the skills) to utilise rostering adjustment solutions.
• Well-developed communication skills with demonstrated ability to provide quality customer service to various stakeholders in a large and complex organisation.
• Demonstrated ability to work within a team environment to meet established processing timeframes to ensure team outcomes are achieved.
• Demonstrated ability to utilise standard business processes and apply to all work processed to ensure accurate and timely pay outcomes.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• 38 hour full time work week
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• DoH Applicant Pack (PDF)
  
  CSQ680172 A02 CSO (PDF)