We are seeking an experienced Principal Advisor to join our Customer Technology team in Brisbane.

Job details

Accountabilities include but are not limited to:
• Coordinate and support the development, implementation, and monitoring of business unit programs of work and strategic business initiatives.
• Contribute to process improvement and transformation by identifying opportunities.
• Build and maintain effective working relationships with stakeholders across government, industry, and the broader community.
• Prepare, coordinate and review high-level written materials and strategic advice for executive, ministerial, and whole-of-government audiences, including reports briefings, submissions, and correspondence.
• Provide expert secretariat and governance support to senior leadership and governance groups.
• Administer effective procurement processes including market analysis, sourcing and contract management activities.
• Coordinate and oversee the operational activities of the Office of the General Manager, ensuring seamless workflow, effective correspondence management, and proactive support for executive priorities—acting as a key point of contact and providing high-level administrative leadership.

To be considered suitable for the role you will have:
• High-level written communication skills, attention to detail, and the ability to critically analyse complex information and business activities to ensure advice, correspondence, and work activities align with the strategic objectives.
• Ability to quickly learn and apply proficiency in relevant departmental systems and technologies, with a commitment to continuous learning and improvement.
• Demonstrated ability to take responsibility for assigned objectives, ensuring branch co-ordination, reporting, and support meet high standards of quality and timeliness.
• Ability to exercise discretion and sound judgement in managing sensitive matters, supporting executive decision-making, and maintaining confidentiality across branch operations.
• Strong interpersonal skills and the ability to collaborate effectively with internal and external stakeholders, fostering positive relationships and facilitating the delivery of customer-focused technology services.
• Demonstrated impartiality, defensible and fair decision making while supporting transparency and accountability across all branch activities.
• Demonstrated ability to work semi-autonomously, taking initiative to identify opportunities and proactively support the executive team in achieving strategic objectives. This includes exercising independent judgement, anticipating executive needs and delivering timely, high-quality outcomes with minimal direction.
• Demonstrated time management skills, with the ability to prioritise and adapt to shifting priorities in a high-volume, fast-paced environment, while maintaining attention to detail and meeting deadlines.

For more information on this exciting opportunity please read the Role Description with the Applicant Guide.

We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.
 
Should you have any questions regarding this role please contact Jane Heim on Ph: (07) 3066 3450.

Applications to remain current for 12 months.

Job Ad Reference: QLD/685165/26

Closing Date: Monday, 27 April 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CDSB Applicant Guide (PDF, 409KB)
  
  
  685165 26 Role Description v1 (Word, 5.39MB)