The Department of Customer Services, Open Data and Small and Family Business (CDSB) is excited to welcome two permanent part-time Customer Service Advisor (Cross- Channel) at the Townsville Customer Service Centres.

Job details

At the Department of Customer Services, Open Data and Small and Family Business (CDSB), we are improving customer services to Queenslanders, supporting small and family business owners and providing better government services and support.

We ensure customer-focused, effective and accessible engagement with government for Queenslanders, small and family business owners and other government agencies. We are responsible for driving the Queensland Government's priorities in customer service delivery, digital technology, and data that enables a transparent and efficient government.

You will receive flexible working options, competitive salary and benefits, generous leave entitlements and the chance to make a difference to Queenslanders. We value and respect differences and the diversity of thought and experiences all our people bring, and we encourage applicants of all genders, ethnicities, ages, languages, sexual orientations, disabilities, and family responsibilities to apply.

YOUR RESPONSIBILITIES
As the Customer Service Advisor, you will:
• Deliver government services including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner.
• Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels.
• Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. For example, collect and remit monies associated with transactions, reconcile banking and daily remittances for staff.
• Assess customer needs and provide appropriate information and direction to appropriate service channels, including referring customers to other service specialist and locations, where appropriate.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.

IN RETURN WE OFFER A RANGE OF BENEFITS WHICH INCLUDE
We celebrate diversity in creating a workplace culture that is built on respect, dignity and fairness.
• A competitive remuneration package including Employer Superannuation contributions up to 12.75%
• Five weeks annual leave and annual leave loading of 14%
• Salary packaging arrangements
• Learning and development opportunities
• Access to study assistance
• Wellness Program
• Employee Assistance Program
• Work/life balance, variety and flexibility

Applications will remain current for 12 months.

Please refer to the role description for further information.

Job Ad Reference: QLD/685929/26

Closing Date: Wednesday 6 May 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.
Two Permanent Part-time (0.5FTE) positions available.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 685929 26 Role Description (Word, 5.39MB)