Join Queensland Museum as a Senior Team Leader and lead high-performing front-of-house teams delivering exceptional visitor experiences.

Based in South Bank's Cultural Precinct, this role oversees daily operations including customer service, staffing, safety, and security to ensure a seamless and engaging environment for all visitors.

You'll coordinate staffing, manage rostering and logistics, resolve customer issues, and drive continuous improvement in visitor experience.

This full-time, permanent role includes weekend work and offers the opportunity to lead from the front, foster an inclusive team culture, and contribute to a dynamic, fast-paced cultural institution.

Job details

About Us
Queensland Museum is a leading cultural institution and custodian of the State Collection, connecting communities through exhibitions, programs and events across a network of museums. The Experience and Engagement team delivers high-quality, audience-focused visitor experiences that inspire discovery, learning and connection.

How You'll Contribute
As Senior Team Leader, you will lead front-of-house operations to deliver a seamless, safe and engaging visitor experiences. You'll oversee daily operations, coordinate staffing and logistics, manage visitor flow, and respond to customer enquiries and issues. The role also leads safety and security functions, including emergency response and compliance with Conditions of Entry, while supporting the delivery of programs, events and exhibitions.

What You'll Bring To The Role

• Demonstrated experience leading large, customer-facing or operational teams
• Strong organisational capability, including rostering and real-time resource management
• Proven ability to manage competing priorities in a fast-paced, high-volume environment
• Confident communicator with the ability to engage, influence and resolve issues effectively
• Experience handling complex customer situations and driving service excellence
• A proactive approach to safety, compliance and fostering an inclusive team culture

Why Join Us
Be part of a dynamic, collaborative team delivering exceptional cultural experiences to diverse audiences. This role offers the opportunity to lead from the front, shape visitor experiences, and contribute to a positive, inclusive workplace within one of Queensland's flagship cultural institutions.

How To Apply
To be considered for this role, please provide the following information to the selection panel for assessment of your suitability:

• Your current résumé, including two recent referees with a thorough knowledge of your work performance and conduct within the previous two years.
• A two page statement detailing an example of how you have demonstrated leadership in building a positive and inclusive team culture, your motivation for pursuing a leadership role, the unique perspective you would bring to this position, and examples showcasing your strong attention to detail, particularly in tasks such as rostering or operations.
  
  

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

• Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
• Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
• Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
• All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 89, 182 or 183 of the Public Sector Act 2022.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QM685620 Senior Team Leader - RD (PDF, 142KB)
  Role Description