Job search
Principal Advisor (Systems Support)
Service Innovation and Systems; Customer Services; Customer Services Safety & Regulation; Carseldine
Join a team where your leadership helps keep essential digital services running smoothly for Queenslanders.
As the Principal Advisor (Systems Support), you’ll operate at the intersection of people, technology and service delivery, working alongside talented professionals in a collaborative and values‑driven environment.
This is an opportunity to influence how customer‑facing systems evolve, contribute to meaningful outcomes for the community and shape the future of digital service delivery within a large and purpose‑driven organisation.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO7 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/685888/26 |
| Closing date | 06-May-2026 |
| Job duration | |
| Contact person | James Corbin-Horton |
| Contact details | Phone: 07 3066 5979 Access the National Relay Service |
The Principal Advisor (Systems Support) is a senior leadership role within the Business Systems team, responsible for ensuring the stability, effectiveness and continuous improvement of large and complex digital systems that support frontline service delivery. These systems enable high‑volume, real‑time customer interactions and are critical to delivering accessible, reliable government services to Queenslanders.
In this role, you will lead a specialist team responsible for system support, maintenance and administration across a diverse systems landscape. You will provide expert advice on system performance, incident management, service continuity and the impact of proposed changes. Working closely with internal ICT teams, external vendors and key stakeholders, you will help ensure systems remain secure, resilient and fit for purpose, while contributing to the future direction of digital service delivery.
As the Principal Advisor (Systems Support), you will:
- Lead and manage a team responsible for the operational support, maintenance and administration of service delivery systems
- Prioritise, coordinate and escalate system incidents and service issues to minimise business impact
- Provide timely, accurate and strategic advice to senior management on system issues, risks, outages and proposed changes
- Collaborate with ICT teams and external suppliers to plan and implement changes to production systems
- Manage stakeholder and vendor relationships to support system enhancements, upgrades and new system implementations
- Oversee user acceptance testing and regression testing, including review of business specifications, test strategies and service plans
- Ensure the integrity, security and confidentiality of system data and information.
To be successful in this role, you will demonstrate:
- Experience supporting and administering large, complex digital systems used to deliver high‑volume customer services, such as transactional systems, customer record systems, online services, booking platforms or mobile applications
- Strong change management capability, including assessing impacts, engaging stakeholders and implementing changes in a structured and controlled manner
- Well‑developed leadership skills consistent with the Leadership competencies for Queensland, including leading teams, influencing outcomes and working effectively in a complex environment.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
