Jump into a dynamic ward-based role where you’ll keep the Medical/Surgical Ward at Gladstone Hospital running smoothly! You’ll provide comprehensive administrative support while delivering friendly, high-quality customer service to patients, visitors and staff.

As a key point of contact, you’ll confidently respond to enquiries, share accurate information and support a busy inpatient environment, all while maintaining confidentiality. Think you have what it takes? Bring your admin skills to our team today!

Job details

About us:

Gladstone Hospital provides a range of services to Gladstone and the Banana region. Our Destination 2030: Great Care for Central Queenslanders strategy will see Gladstone Hospital developed as a centre for emergency care, medical inpatient and day surgery excellence. This will optimise outreach services to deliver care closer to home in the Gladstone and Banana rural communities. 

About the role:

• You'll manage filing and patient medical records in line with hospital policies, prioritise your workload independently, and ensure everything stays organised. With strong attention to detail, you'll accurately enter and update information across hospital systems, helping the team deliver efficient, seamless care every day.
• Act as a point of contact, respond to enquiries and provide accurate information and assistance to staff, clients and visitors in a confidential manner to facilitate effective service delivery within a busy inpatient setting.
• Undertake filing duties, ensuring the recording and storage of patient medical records are maintained in accordance with hospital policies, procedures and guidelines.
• Prioritise workload effectively and perform duties responsibly in the absence of supervision.

About you:

• Competent in the use of contemporary word processing, spread sheeting, database and other information systems ensuring accuracy and attention to detail.
• Well-developed interpersonal and communication skills, including the possession of tact, diplomacy and discretion in dealing with staff and the public.
• Well-developed problem solving, consultation, and negotiation skills.
• Demonstrated ability to work within a team and adapt to a changing work environment.
• Demonstrated ability to establish work priorities to meet deadlines without the need for direct supervision.
• Ability to maintain confidentiality and deal with sensitive matters appropriately.

What we offer:

Total remuneration value of up to $20,116 p.a. is comprised of:

• An hourly rate between $39.98 - $44.46 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) GL6D680964

Applications close: Tuesday, 5 May 2026

#Gladstone

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Microsoft Word (.doc) or PDF file types are supported. Files must be a maximum of 2MB each.

Documents

Before applying for this vacancy please ensure you read the documents below.

• GL6D680964 - Clinical Support Officer - Ward 1 (PDF)
  
  Information for Applicants (PDF)