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System Support Officer
Children Systems Performance; Performance Reporting & Analytics; Strategy Policy and Legislation; Brisbane
As System Support Officer you will:
• Undertake searches on confidential client data to maintain information relating to the Queensland child protection systems, ensure data quality and accuracy.
• Review and quality assure requests for information from other authorized agencies.
• Support frontline staff by ensuring the delivery of accurate and timely information to enable informed decisions for vulnerable children.
Job details
| Position status | Permanent,Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/686101/26 |
| Closing date | 06-May-2026 |
| Job duration | |
| Contact person | Bobbie Maughan |
| Contact details | Phone: 07 3097 5821 Access the National Relay Service |
As a System Support Officer you will:
- Review and analyse sensitive and confidential case files of children and families in in the child safety systems to ensure the accuracy, completeness, quality, and timeliness of information input and output on departmental systems.
- Deliver exceptional service through meeting deadlines and completing tasks in alignment with clear KPIs and benchmarks.
- Request child protection history and other information from authorized child protection and other government agencies.
- Identify and analyse complex problems in relation to child protection information and recommend solutions.
- Assist with the development and delivery of task related procedures and training material.
- Interpret data and produce reports from existing departmental databases as required.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Two positions available - 1 x Permanent Full-time and 1 x Fixed-term Temporary Full-Time
Documents
Before applying for this vacancy please ensure you read the documents below.
