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Operations Team Leader
Mackay
Bring your coaching and leadership skills to a role where you’re right at the centre of the action - driving momentum in a fast paced environment where no two days are the same. You’ll confidently juggle competing priorities, balancing your own workload while staying closely connected to the team and actively aware of what’s happening on the floor. You anticipate issues early, step in decisively and keep important work moving forward. From supporting frontline operations and resolving complex cases to coaching people and engaging with stakeholders, you bring energy, clarity and sound judgement. Approachable and people focused, you lead by example, thrive on variety and take pride in making a meaningful impact every day
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Management |
| Classification | AO6 |
| Workplace Location | Mackay region |
| Job ad reference | QLD/687157 |
| Closing date | 10-May-2026 |
| Job duration | Permanent |
| Contact person | Karen Hold |
| Contact details | Tel: 4944 7709 E: karen.hold@qbcc.qld.gov.au Access the National Relay Service |
About QBCC
QBCC supports the growing Queensland community through our contribution to a thriving and resilient building and construction industry that supports sustainable social, environmental and economic outcomes for the state.
We are transforming the way we serve, integrity remains our heart, as does our focus on working together for a stronger building and construction industry.
We champion a culture of belonging where every person feels valued, respected and safe to contribute their ideas and expertise. We work together, united by our shared purpose.
About the role
This is a high‑impact opportunity for a confident, people‑focused leader skilled at coordinating teams, performance and priorities in a fast‑moving environment.
At the centre of the Regional Service Centre, you'll balance your own operational workload while staying closely connected to the team - listening, observing and keeping your finger firmly on the pulse of day‑to‑day operations.
You'll lead from the front, providing clear operational direction, identifying skills and capability gaps, and stepping in early to resolve issues before they escalate. As the last point of escalation before the Regional Service Centre Manager, you'll confidently manage complex and sensitive matters including disputes, compliance and licensing.
With a hands‑on, curious mindset, you'll research solutions, ask the right questions and actively look for smarter, more efficient ways of working. You'll monitor and report on performance, close feedback loops, and drive a culture of continuous improvement that strengthens capability, consistency and customer outcomes.
In return, you'll enjoy a role with real influence, professional trust and variety - where your leadership makes a visible difference, your ideas are valued, and you're supported to grow, develop and make a meaningful impact every day. As a bonus the office benefits from ample free parking within walking distance. Flexible work arrangements are available after an initial 6-month training period.
About you
You're approachable and enjoy working with a wide range of people. You communicate clearly at all levels, handle sensitive conversations with professionalism, and use legislation, policies and procedures to guide sound decision‑making.
With some leadership or supervisory experience, you enjoy supporting others and delivering practical, high‑quality outcomes. Personable, adaptable and respectful, you build trust easily and take pride in doing things the right way.
*Please refer to the attached Position Description for Key Outcomes and Accountabilities and Candidate Attributes for this role*
Why Join QBCC?
At the QBCC, you'll be part of a purpose driven organisation where your work matters. You will work alongside dedicated professionals who value integrity, collaboration and learning. You'll have opportunities to grow while making a real contribution to shaping the QBCC's future and outcomes for our stakeholders
How to apply
Please submit your resume and a cover letter (max 2 pages) outlining your interest in the role and addressing the following questions.
- Describe a situation where you dealt with a dissatisfied customer. How did you balance empathy with regulatory/ statutory obligations and what was the outcome?
- How do you lead and support a team in high‑pressure operational environments while maintaining performance, trust and fostering a culture where people feel like they belong?
Referee checks
It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.
By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
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PD - AO6 Operations Team Leader (PDF, 783KB)
Role Description
QBCC Information for Applicants 2025 (PDF, 5.70MB)
Information Package for Applicants
