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Rent Connect Officer
Frontline Delivery; Frontline Services; Housing & Homelessness Services; Toowoomba
Do you want to make a meaningful difference in the lives of Queenslanders every day? At the Department of Housing and Public Works, we are dedicated to delivering housing and homelessness services that empower lives, build sustainable communities and provide real support to diverse customer groups. Right now, we're looking for passionate, skilled and community-minded professionals to join our Housing Service Centre team as a Senior Housing Officer.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Customer Service/Call centre |
| Classification | AO5 |
| Workplace Location | Toowoomba region |
| Job ad reference | QLD/687242/26 |
| Closing date | 14-May-2026 |
| Job duration | |
| Contact person | Denise Whitelaw |
| Contact details | Ph: 043 734 0206 Access the National Relay Service |
What you will be doing:
- Assess and respond to customer needs, including assessment of a customer's housing need, and their ability to sustain a tenancy in the private market.
- Provide private rental assistance to customers with a housing need including information, education, coaching and advocacy to help customers find, secure and sustain private rental accommodation.
- Establish, strengthen, utilise strategic networks and individual relationships with local real estate agents and lessors, non-government and government human service providers, temporary accommodation providers and local government agencies.
- Developing and maintaining current knowledge of the local rental market and housing options available.
- Participate in local initiatives to improve inter-agency linkages and service delivery.
- Develop effective relationships and networks within the broader housing and support system.
- Leading, coaching, and mentoring Housing Officers in the delivery of basic Rent Connect services.
- Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
Applications will remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
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HPW applicant Guide (PDF, 1.90MB)
687242 26 Role Description (PDF, 221KB)
Role Description
