Job search
First Nations Intake Officer
Child and Family; Region – Sunshine Coast and Central; Service Delivery – Child and Family; Pialba
First Nations Intake Officers (FNIOs) are responsible for delivering statutory child protection services such as investigating and assessing allegations of suspected child abuse and neglect and intervening to ensure the safety of children in accordance with legislation and practice guidelines.
First Nations Intake Officers work in teams based in the Sunshine Coast and Central Regional Intake Service covering specific geographical areas. Child safety services are delivered within an environment of competing priorities and varied resources, requiring responses such as those that are planned and long term, to those that are immediate, and crisis driven.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Community Care |
| Classification | AO5 |
| Workplace Location | Wide Bay |
| Job ad reference | QLD/686938/26 |
| Closing date | 12-May-2026 |
| Job duration | |
| Contact person | Narzine Robe |
| Contact details | Phone: 4122 5404 Access the National Relay Service |
Targeted Vacancy
The First Nations Intake Officer role undertakes the Child Safety Officer intake role for Aboriginal and/or Torres Strait Islander families. The DFSDSCS recognises that the over-representation of Aboriginal and/or Torres Strait Islander children begins at intake and has a new way of working for Aboriginal and/or Torres Strait Islander families who come to the attention of the DFSDSCS.
As a First Nations Intake Officer, you will be an authorised officer delegated under the Child Protection Act 1999 to make decisions for Aboriginal and/or Torres Strait Islander family support agencies to ensure that Aboriginal and/or Torres Strait Islander families receive timely, safe and supportive intervention to prevent children entering the child protection system.
The First Nations Intake Officer will assess risk and ensure that children who are reasonably suspected of being in need of protection are provided and statutory support.
As a First Nations Intake Officer you will:
- Deliver accountable and collaborative integrated child protection services that respect the culture and context of each child, young person, family and community in accordance with departmental policies and procedures, statutory responsibilities, and the child protection practice framework.
- As part of a multi-disciplinary team (which may include representation from other agencies), undertake high quality strengths-based child protection practice in regional intake services for Aboriginal and/or Torres Strait Islander children and families.
- Participate and contribute productively as a team member to form culturally appropriate, professional working relationships with colleagues and stakeholders, Non-Government Organisations (NGOs), and other service providers.
- Foster a culture and philosophy of quality frontline service delivery based on collaboration, cooperation, commitment to excellence and professional ethics.
- Maintain quality case records in accordance with departmental case management requirements.
- Participate and contribute to a culture of continuous learning, training and professional development, to ensure practice knowledge and skills are contemporary and evidence based.
- Draw on demonstrated provisional expertise in one or more disciplinary areas in order to undertake more complex and/or demanding workloads and/or provide coaching, advice and support to less experienced Child Safety Officers (when appropriate).
Job Ad Reference: QLD/686938/26
Closing Date: Tuesday, 12th May 2026
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
