Imagine a career where every decision you make has a real impact, where you provide crucial help when it’s needed most. As a Communications Operator, you’ll find purpose, pride and fulfilment, knowing you’re making a difference in the community and saving lives. Every second counts and your voice could be the one that changes everything.

Refer to the role description for more information.

Job details

Multiple vacancies are available across Police Communications Centres that include, Brisbane, Beenleigh and Toowoomba.

Multi week, tiered training for these positions will occur at Police Headquarters in Brisbane commencing August 2026.

Step into a role where every second counts and every decision matters. As a Communications Operator, you will:

• Answer emergency Triple Zero (000) calls - Be the first voice people hear in a crisis.
• Manage police radio dispatch duties - Coordinate resources for rapid response.
• Prioritise officer and public safety - Every decision matters.
• Assess and manage risk factors - Make critical judgments under pressure.
• Provide reassurance to distressed callers - Help them feel safe and supported.
• Operate advanced communication systems - Enable life-saving actions.
• Operate in a 24/7, year-round shift environment. This role requires 24-hour rotational shift work, including afternoons, nights, weekends and public holidays, with penalty rates applied on top of your base wage - adaptability and resilience are essential.

You will need to bring a unique combination of skills and qualities which will help you thrive, these include:

• Strong questioning and listening skills to make sound decisions under pressure.
• Confidence to think on your feet and make critical decisions.
• Ability to follow structured processes while navigating multiple IT systems.
• Fast and accurate typing skills.
• Capacity to talk, type, listen and think simultaneously.
• Excellent written and verbal communication skills.
• Resilience, professionalism and patience in high-pressure situations.
• Empathy and a genuine desire to assist those in need.

Why Join Us?

Take the first step towards a challenging and rewarding career where your efforts truly make a difference.

The Queensland Police Service (QPS) Communications Group plays a vital role in ensuring community safety by providing emergency call and dispatch services across the state. As the first point of contact for members of the public during critical situations, our team works around the clock to deliver accurate, timely, and professional support to frontline police officers.

Staffed by highly skilled Communications Operators, Police Officers and dedicated corporate personnel, the Communications Group is committed to excellence in service delivery. We pride ourselves on maintaining a healthy, safe, and inclusive workplace that reflects the diversity of the community we serve.

About the Communications Group

The Queensland Police Service Communications Group operates as a state-wide, virtualised network, ensuring seamless and efficient emergency response across Queensland. With Police Communications Centres including Brisbane, Beenleigh, Maroochydore, Townsville, Cairns and Toowoomba, the Communications Group provides critical call-taking and dispatch services to support the community in frontline police operations.

This virtualised operating system enables collaboration and resource sharing across all PCCs, ensuring that no matter where a call originates, it is handled with the same level of professionalism and urgency. As a Communications Operator, you will be part of this interconnected network, contributing to a unified effort to enhance community safety and provide life-saving support when it matters most.

For further information, please visit https://www.police.qld.gov.au/staff-member-careers/careers-at-qps 

Applications to remain current for 12 months.

Job Ad Reference: QLD/687355/26

Closing Date: Wednesday, 13th May 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 687355 26 - Applicant Guide (Communications Operator) (Word, 230KB)
  
  
  687355 26 - Communications Operator Information for Applicants (Word, 1.78MB)
  
  
  687355 26 - Role Description (Word, 4.82MB)