Do you want to make a real difference in the lives of Queenslanders every day? At the Department of Housing and Public Works, we’re committed to delivering services that empower lives, build sustainable communities, and provide support to people from diverse backgrounds. We’re seeking compassionate, skilled, and community focused individuals to join our Housing Service Centre team as Housing Officers.

In this role, you’ll manage tenancy, property, and application processes while building trusted relationships with customers, advocates, and stakeholders. Field work forms a key part of this role, with changing environments that require adaptability, vigilance, and proactive risk management.

If you’re ready to contribute to meaningful outcomes and thrive in a dynamic environment, we’d love for you to apply!

Job details

Staff who work at a Housing Service Centre deliver frontline services to Queenslanders in housing need.

Through Housing Service Centres across Queensland, HSC staff are our main contact points with customers. They connect them to information, options, and support services to meet their housing needs.

HSC staff work with customers to develop a plan that empowers them to improve their whole-of-life wellbeing and achieve safe, secure, and sustainable housing. Our work aims to reduce the barriers many Queenslanders face to accessing safe, secure, and affordable housing and helps create pathways for them to achieve housing independence.

As a Housing Officer, you will provide a high quality, person-centred social housing and housing assistance service to diverse customers experiencing complex and challenging housing, and whole of life issues in person over the front counter, digitally, by telephone, correspondence, in the field and through outreach services in the community.

Gold Coast Housing Service Centre has two permanent Housing Officer positions available.

Watch this video to hear from staff who work at Housing Service Centres:

What you will be doing:

• Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.
• Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.
• Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.
• Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
• Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

The skills you will need include being able to:

• Manage new and unexpected events and demonstrate judgement about when to escalate issues.
• Proactively engage across government and with providers to deliver holistic responses for vulnerable customers which are person-centred in approach.
• Embrace new challenges and show resilience during times of change and uncertainty.
• Demonstrate strong skills, knowledge and expertise in service delivery with a focus on teamwork and providing person-centred solutions.
• Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others.

Mandatory Requirement

• Class C Driver's Licence

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

There are two permanent positions available.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guideHPWNov2024 (PDF, 248KB)
  
  
  687638 26 Role Description (PDF, 240KB)