Job search
Workforce Planning and Technology Manager
Operations SSQ; Digital Customer (SSQ); Customer Small and Family Business; Carseldine
The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, chat, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO7 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/687668/26 |
| Closing date | 19-May-2026 |
| Job duration | 12 months with possible extension |
| Contact person | David Woods |
| Contact details | Phone: 0414 374 141 Access the National Relay Service |
As the Workforce Planning & Technology Manager, you will:
• Manage the technologies and systems within Customer Services Branch (CSB) to facilitate high-volume, multi-channel customer interactions.
• Execute workforce planning strategies to optimise employee availability to meet customer demand while balancing business and employee needs.
• Lead, coach and develop a team of specialists, fostering professional growth and building a high-performing team of passionate experts, including advancing your own professional growth and specialist knowledge.
• Translate complex workforce data into actionable insights and initiatives to enhance performance, address workforce challenges, and support informed business decisions.
• Identify opportunities to improve workforce planning processes and outcomes, and implement innovative solutions to address resourcing challenges, in collaboration with staff and management.
For further information about the role and how to apply, please refer to the Role Description.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
