The Department of Transport and Main Roads (TMR) is seeking a proactive AO3 Operations Support Officer to join the Regional Operations team in Toowoomba.

This permanent full-time role involves delivering frontline customer service, administering the School Transport Assistance Scheme (STAS), monitoring service contracts & ensuring compliance with legislative guidelines.
You’ll work as part of a small team, liaising with stakeholders to support efficient operations & contribute to TMR’s vision of connected, sustainable communities. You will have strong communication, teamwork & organisational skills are essential, along with a current C class driver licence and the ability to travel within Queensland. TMR values diversity and is committed to fostering an inclusive workplace. If you’re passionate about making a difference, apply now to help shape Queensland’s transport future.

Job details

The Department of Transport and Main Roads (TMR) is seeking an enthusiastic and detail-oriented AO3 Operations Support Officer to join the Regional Operations team in Toowoomba. This is a permanent, full-time position offering a competitive salary, superannuation and leave loading benefits.

As an Operations Support Officer, you will play a key role in supporting the efficient operations of the Passenger Transport unit. Working as part of a small team, you will liaise with a range of stakeholders to deliver high-quality customer service and ensure the smooth delivery of transport services in the region.

In this role, your responsibilities will include:
Providing frontline customer service by investigating complaints and offering advice to customers and stakeholders.
Administering the School Transport Assistance Scheme (STAS) and other passenger transport products.
Assisting with monitoring the performance of service contracts and accreditations.
Maintaining up-to-date knowledge of procedural and legislative guidelines to ensure compliance.
Supporting the team in achieving operational goals and delivering on TMR's vision of connected, sustainable, and thriving communities.

We are looking for someone who is proactive, organised, and committed to delivering excellent service. To succeed in this role, you will need to demonstrate:
Strong communication and interpersonal skills to effectively engage with customers and stakeholders.
The ability to work collaboratively in a team environment and contribute to shared goals.
Attention to detail and the ability to manage multiple tasks and priorities.
A commitment to continuous learning and staying informed about relevant policies and procedures.

This role requires a current C class driver licence and the ability to undertake frequent intra-state travel. As the position involves access to sensitive data, a criminal history check will be conducted prior to appointment.

At TMR, we are dedicated to fostering an inclusive and supportive workplace culture that values diversity and encourages professional growth. We are committed to reconciliation and creating opportunities for Aboriginal peoples and Torres Strait Islander peoples to thrive.

If you are passionate about making a positive impact and contributing to the delivery of essential transport services, we encourage you to apply.
To apply, please submit your CV (maximum five pages) and a brief response (maximum two pages) addressing the key selection criteria, including examples of your experience in customer service, stakeholder engagement, and operational support.
Join TMR and help us create a better-connected Queensland.

Applications to remain current for 12 months. 

Job Ad Reference: QLD/688114/26
Closing Date: Thursday, 21 May 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 322KB)
  
  
  688114 26 - Role Descripiton V2 (Word, 575KB)