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Public Trust Officer
Brisbane
Looking for a role where your work truly matters? Join the Queensland Public Trustee (QPT) as a Public Trust Officer (PTO) and play a vital role in delivering customer‑focused services that support and protect Queenslanders during important life moments.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/PT24/26 |
| Closing date | 19-May-2026 |
| Job duration | |
| Contact person | Susan Blackburn |
| Contact details | 07 3564 2223 Access the National Relay Service |
Imagine starting each day with a sense of purpose, knowing your work makes a real difference. As a Public Trust Officer (PTO) with the Queensland Public Trustee (QPT), you're not just managing cases — you're supporting people through complex and often vulnerable situations with empathy, professionalism and care.
This is your opportunity to step into a rewarding, customer‑focused role where your judgment, financial capability and people skills contribute directly to positive outcomes for individuals and families across Queensland.
At the forefront of service delivery, you will respond to customer enquiries, manage customer cases with accuracy and integrity, and prepare documentation in line with legislative and policy requirements. A key part of the role involves supporting vulnerable customers, balancing urgency with quality, and exercising sound decision‑making within delegated authority.
If you're motivated by meaningful work, thrive in a fast‑paced environment and value strong relationships, we encourage you to download the Role Description for further details and apply.
About you
You are a motivated and well‑organised professional who takes pride in delivering high‑quality service to the Queensland community. You will succeed in this role if you bring:
- A proactive commitment to delivering exceptional customer service
- A positive, empathetic and solution‑focused approach
- Proven conflict resolution, negotiation and influencing skills
- Strong analytical and conceptual thinking abilities
- The ability to multi‑task effectively in a fast‑paced environment with competing priorities
- High attention to detail and accuracy in financial and administrative tasks
- Capability in interpreting and applying legislation, policy and procedures within delegated authority
- Resilience, optimism and professionalism when working under pressure
- Strong work ethic and dedication to organisational values
Why join QPT?
In this role, you will enjoy:
- Meaningful work with direct community impact – Support Queenslanders by managing financial‑related matters and contributing to positive customer outcomes.
- A customer‑focused and purpose‑driven environment – Be part of an organisation committed to safeguarding the rights, interests and wishes of Queenslanders.
- Varied and engaging responsibilities – Manage diverse customer cases, financial matters and documentation requiring sound judgement and attention to detail.
- Opportunities to grow and develop – Build your capability across financial administration, customer service and legislation in a supportive learning environment.
- Supportive workplace culture – Join a team that values collaboration, wellbeing and professional integrity.
If you're ready to make a difference and bring your skills to a role where every action matters, join us at the Queensland Public Trustee. Apply now and be a vital part of our commitment to exceptional customer service in the Queensland community.
How to apply
If you are interested in working with us, please provide the following information
- A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.
- Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
- Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.
- Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status
Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
The QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support.
Documents
Before applying for this vacancy please ensure you read the documents below.
