Lead Travel Services for a Major Health Network

Join Metro South Health as a Travel Services Coordinator, where you’ll lead the delivery of efficient, compliant, and patient-focused travel services. This role combines leadership, operational management, and expert advisory responsibilities to support both patient and staff travel across a large healthcare network.

Job details

Your new role:

As the Travel Services Manager, you will oversee the day-to-day operations of the Travel Services Unit, ensuring high-quality, cost-effective travel support for patients and staff. You'll play a key role in managing systems, leading staff, and maintaining compliance with health travel policies while driving continuous improvement.

You will;

• Lead and coordinate patient and staff travel processes, ensuring compliance with Department of Health policies
• Supervise Travel Officers and manage resources to meet budget and service delivery targets
• Provide expert advice on travel options, systems, and complex requests across the organisation
• Drive service improvements, reporting, and stakeholder engagement, including participation in state-wide networks

About you:

You are an organised and proactive professional with strong leadership skills and a passion for delivering high-quality service. You bring both technical expertise and the ability to build strong relationships across a complex organisation.

You will have,

• Proven experience supervising staff and coordinating operational services
• Strong customer focus with the ability to manage complex requests and resolve issues effectively
• Advanced skills in travel systems or similar technical platforms, with high attention to detail
• Excellent planning, problem-solving, and stakeholder engagement abilities

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

Princess Alexandra Hospital:

The Princess Alexandra Hospital (PAH) is a tertiary health care centre providing care in most major adult specialties. We provide world class health care to Brisbane City's southern suburbs across emergency, medical, mental health and surgical services, including liver and kidney transplant.

We are nationally recognised for our expertise in trauma management and organ transplants and are one of Australia's leading academic and research health centres. The PAH as a major medical research precinct hosts Australia's most advanced medical research facility, the Translational Research Institute (TRI) as well as a new Clinical Research Facility for the discoveries made at TRI to be trialed in a safe clinical environment.

We're expanding our hospital to make sure everyone gets the care they need. We're adding more beds, modernising our buildings, and improving our spaces to treat kidney and cancer patients with all new services and facilities planned to open by 2027.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)
  
  MS05682132 - Role Description (PDF)