Lead with purpose as Regional Manager for Queensland Public Trustee’s Redcliffe office, where you’ll inspire high‑performing teams and oversee complex services that protect the rights and interests of Queenslanders. This temporary, full‑time leadership opportunity offers the chance to make a meaningful community impact within a values‑driven public sector organisation.

Job details

As Regional Manager, you will provide strong leadership and operational oversight for the Redcliffe office, ensuring the delivery of high‑quality, customer‑focused services aligned with Queensland Public Trustee's (QPT) Customer First Agenda and strategic objectives. You will lead a team of supervisors and staff, manage complex operational and case matters, and play a key role in delivering trusted services that protect the rights, interests and wishes of Queenslanders.

 This is a temporary, full‑time role for up to six months, with the possibility of extension, offering the opportunity to make a meaningful impact within a values‑driven public sector organisation.

 Why join QPT?

• Purpose‑driven leadership – Provide leadership that protects the financial and legal interests of Queenslanders, especially those who are vulnerable.
• People and operational leadership – Guide, develop and inspire teams to deliver consistent, high‑quality customer experiences.
• Varied and complex work – Manage diverse service delivery, complex cases and escalated matters across trust, estate and financial management services.
• Community impact – Represent QPT within the region, building strong relationships with customers, stakeholders and government partners.

About you

You are a confident and capable leader who balances people leadership with strong operational and commercial judgement. You thrive in a customer‑facing service environment and are comfortable managing complex matters, competing priorities and performance outcomes.

You'll succeed in this role if you bring:

• Demonstrated experience building high‑performing, customer‑focused teams.
• Strong governance and leadership capabilities aligned to strategic and operational goals.
• Experience overseeing quality and compliant case management in complex service environments, such as trusts, estates, disability services or related fields.
• A strong focus on operational excellence, with the ability to manage KPIs including revenue, expenses, customer satisfaction, employee engagement and workforce outcomes.
• Highly developed communication and stakeholder engagement skills.
• Sound professional judgement when managing sensitive customer matters and escalations.

 Whilst not mandatory, experience in one or more of the following is highly desirable:

• Experience in a service delivery areas, including disability services, minor trusts, trusts, deceased estates, wills and enduring powers of attorney.
• Proven experience operating within a frontline, customer‑focused service setting.

Interested in applying?

Please provide the following information in your application:

• A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying
• Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements
• Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO8 - Regional Manager, Customer Experience and Delivery - Redcliffe AO8 (Temporary) (PDF, 209KB)
  Role Description