Are you a customer-focused administration professional who thrives in a fast-paced, service-driven environment? Join the Queensland Public Trustee (QPT) and support Queenslanders by providing timely, accurate and compassionate administrative assistance.

This is an excellent opportunity to contribute to a purpose-driven organisation where your organisational skills, attention to detail and commitment to customer service will make a genuine difference.

QPT is seeking a Customer Administration Officer (AO2) to provide frontline and back‑of‑house administrative support, managing enquiries, processing documentation and assisting customers across a range of trustee and estate services. You'll work as part of a collaborative team to ensure customers receive clear information, respectful support and efficient service outcomes.

If you enjoy working with people, managing detail and contributing to meaningful community outcomes, we'd love to hear from you. Download the full role description to learn more about the position.

Why join QPT?

In this role, you will enjoy:

• Meaningful customer interaction: Be a trusted first point of contact, supporting customers with empathy, professionalism and care.
• A supportive team environment: Work collaboratively with colleagues to deliver consistent, high-quality administrative services.
• Varied and engaging work: From managing correspondence and records to processing transactions and responding to enquiries, no two days are the same.
• Career development opportunities: Build valuable public sector experience while strengthening your administration and customer service capability.

About you

You are a reliable and customer-focused administration professional who takes pride in accuracy and service excellence. You'll succeed in this role if you bring:

• Demonstrated experience in administration and/or customer service roles.
• The ability to manage multiple priorities while maintaining attention to detail.
• Strong communication skills, both written and verbal, with a customer-first approach.
• Confidence using computer systems, databases and standard business applications.
• A collaborative and adaptable mindset, with a willingness to learn and support others.

Interested in applying?

Please provide the following information in your application:

• A cover letter (maximum two pages) outlining what you will bring to the role and your motivation for applying.
• Your current CV or resume (maximum three pages recommended), including any mandatory and/or other requirements.
• Details of two referees who can comment on your work performance and conduct within the past two years (preferably a current or recent supervisor).

Only applicants eligible to work in Australia may be considered. Proof of identity and work rights will be required prior to appointment.