Job search
Roster Support Officer
Chermside Galleria
A temporary full-time opportunity to provide dedicated rostering and workforce management support to nurse unit and line managers.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/MN682392 |
| Closing date | 21-May-2026 |
| Job duration | 3 months with possible extension |
| Contact person | Suzanne Reading |
| Contact details | 0499 428 181 Access the National Relay Service |
About the role
The Roster Support Officer plays a key operational role in supporting workforce sustainability across Metro North Health. Working within the myHR Business Support Services team, this position partners closely with nurse unit and line managers to ensure rosters are accurate, compliant and responsive to changing service demands. This role focuses on the coordination and administration of day‑to‑day workforce activities, including roster maintenance, relief allocation and time and attendance management.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Provide quality customer focused rostering and workforce management support services (including the planning, creation and maintenance of rosters) to nurse unit/line managers to ensure optimum workforce deployment.
- Pro-actively manage time and attendance records, liaising with staff and nurse unit/line managers to enable accurate scheduling activities and pay outcomes.
- Establish and maintain a close working relationship with nurse unit/line managers to understand the operating environment and requirements.
- Pro-actively undertake relief management (as required), processing unplanned leave, identifying relief staff for vacant shift, processing redeployments and assigning additional shifts.
- Provide strong support for nurse unit/line managers providing advice in relation to on-line rostering and workforce management transactions, escalating queries that cannot be resolved locally to Corporate Technology Services.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
