As the Support Officer (SES) you will be responsible for providing high level confidential administration services to support operations activities, staff and volunteers. You will set priorities and monitor workflows to manage the functions of human resource, finance administration, records and database management. You will also be required to coordinate official functions, diary management and monitor for compliance with policies and procedures to ensure efficient and effective service delivery to meet regional objectives.

Job details

Your key accountabilities

The core capability requirements for this role are:

• Provide high level administrative support, including assisting in the preparation, review and coordination of correspondence, reports, and other materials in accordance with departmental requirements.
• Undertake general office duties, mail distribution, filing, diary control, travel arrangements and functions, maintenance of office equipment and asset records to ensure the effective management of the office.
• Respond to enquiries from staff and volunteers relating to uniforms and equipment, which includes receipting, ordering and system maintenance to ensure records reflect correct status and items are dispatched.
• Coordinate and process training records, human resource, and finance administration activities, including end-to-end administration process for SES Volunteer memberships, ensuring compliance with departmental policy and procedures.
• Liaise and maintain positive working relationships with internal and external stakeholders, including members of the public and volunteers to support key processes, procedures, and delivery services.
• Utilise databases to create, update, analyse and report on business activities and provide operating support to ensure compliance and effective maintenance of records and access to information.
• Prioritise workload effectively and perform duties responsibly in the absence of supervision using a high level of initiative to resolve issues and provide recommendation for continuous improvement.
• Undertake support and administrative duties during emergencies and disasters which may involve short-notice activation and rostering outside of business hours.

Role Requirements

Mandatory

• Nil

Qualification

• Nil 

Technical/Operational/Educational experience

• Highly desirable requirements: 
  
  • Government purchasing qualifications (level 1).
  • Knowledge or experience in the use of human resource and finance systems and database management and reporting.
  • Experience as a volunteer or working in a volunteer environment.

Other

• It is expected that the incumbent will participate in an out of hours on call roster during emergency operations. This may require work outside of normal hours (e.g. night shift), including weekends, working extended hours and may include deployment to other parts of the state or interstate.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 688668-26-Role Description (Word, 772KB)
  Role Description
  
  688668-26-Applicant Guide non-Police (Word, 227KB)
  Information Package for Applicants