As the Manager of the Administrative Relief Pool at Children's Health Queensland, you will take the lead in strategically overseeing a team of AO2 and AO3 administrative officers. This critical role demands a balance of high-level recruitment and operational management, as you will be responsible for coordinating assignments across hospital departments and facilities. You will drive efficiency by managing the relief roster with a focus on accuracy, ensuring that annual leave for staff hospital-wide is seamlessly covered while maintaining service continuity.

Job details

About the Role

• Manage the relief roster, effectively and accurately rostering and approving annual leave for all staff requiring relief hospital-wide and developing strategies for cost effectiveness.
• Ensure smooth functioning of the Administrative Relief team by resolving day to day operational issues regarding procedures and staff within the team and initiating or assisting with review of work practices.
• Promote quality improvement activities throughout CHQ through the analysis, review (and where necessary improvement) of existing work practices and processes and the fostering and facilitation of quality initiatives amongst relief staff and across the hospital.
• Manages the recruitment of staff, including casual, temporary to the relief pool including acting as Contact Person and Panel Chair, coordinating the entire process of recruitment using Queensland Health legislation, policies and guidelines relating to recruitment and selection.
• Manage the on-boarding, training, development, and performance of relief staff by undertaking the Performance Appraisal & Development planning processes.
• Maintain and manage a performance feedback program for Administrative Relief staff to evaluate hand over programs, training manuals and to identify opportunities for improvement.
• Support Senior Administrative staff within the organisation with the compilation and maintaining of operational manuals, training plans, handover documentation and orientation “on boarding” programs for administrative staff.
• Support Administration Services to improve data integrity by providing statistical data, auditing and compiling useful reporting mechanisms to improve data integrity.
• Ensure administrative relief staff are appropriately trained in relevant departmental records/information systems, legislation and procedures.
• Engage, consult and negotiate with clients and staff of all levels of the organisation to ensure effective, efficient relief is provided to all areas that require administrative support.
• Undertake cost centre management providing advice to the Director, Administrative Services on matters of staffing and budget.
• Maintain integrity of payroll systems by providing timely and correct data in relation to rostering, movement forms, leave forms and exception reports.

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.   

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description, Information Pack and Applicant Tool Kit for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 682654 - AO5 Relief Pool Manager - RD (PDF)
  
  CHQ_Applicant Toolkit_2025 (PDF)
  
  CHQ_Information for Applicants_2025 (PDF)