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Healthcare Ambassador
Brisbane
Temporary full-time opportunity to provide respective, non-judgemental, empathetic, supportive, people-focused interactions, and form part of a multidisciplinary team, delivering high quality care to patients.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Full-time |
| Occupational group | Health - Mental Health Clinicians |
| Classification | OO3 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/RBH682653 |
| Closing date | 25-May-2026 |
| Job duration | 6 month |
| Contact person | Manny Faataape |
| Contact details | (07) 3646 3491 Access the National Relay Service |
About the role
Temporary full-time opportunity to focus on the proactive engagement of patients and visitors to improve the “customer experience” to prevent and/or reduce aggressive/disruptive behaviour by employing appropriate verbal intervention strategies through people focused, respectful, empathetic and supportive interactions aimed at promoting a safe environment and the provision of high-quality patient focused care.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
- Continually monitors and actively patrols the designated clinical areas and proactively engages patients, visitors and staff to develop a positive safety culture.
- Create opportunities to enhance the user experience by making connections with those in the area and, where possible, alleviating some of the stresses and anxiety through respectful interpersonal interactions.
- Uses supportive verbal de-escalation and engages staff resources to identify appropriate strategies aimed at the de‐escalation of potentially violent behaviour.
- Develops relationships and maintains rapport with clinical and operational stakeholder groups (i.e. Nursing, Medical, Social Work, Mental Health, Occupational Therapy, Security and volunteers) to effective communication and contribute to the development of appropriate support and/or intervention strategies.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
Metro North Health offers a dynamic and progressive environment at the forefront of healthcare, research, and education. With a strong commitment to inclusion, flexibility, and professional development, we provide meaningful opportunities in a workplace that puts people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed.
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
