The Department of Health are excited to welcome applications for a Client Service Officer to our join Payroll Transactional Services team!

Job details

The Role

As a Client Service Officer, your primary purpose is to contribute to the delivery of customer focussed payroll service to clients of Queensland Health through payroll and related administrative processes and systems.

Your key responsibilities include:

• Accurately perform payroll functions including Rostering and HR master data maintenance in a timely manner, liaising with line managers where necessary, to ensure accurate data and reporting is available to enable efficient workforce management.
• Develop and maintain effective working relationships with colleagues by providing direction and contribute to achieving processing efficiencies and business improvement to optimise customer service and improve service delivery.
• Maintain a comprehensive working knowledge of human resource system applications, industrial awards, agreements, and policies associated with Payroll Services and system enhancements associated with functionality.
• Investigate and respond to payroll service delivery issues quickly and sensitively and to correct errors in a timely manner following enquiry management procedures and resolution timeframes.
• Provide accurate and timely advice in relation to payroll processes, business requirements and timeframes to clients and colleagues.

Role fit:

The role calls for a professional who can confidently manage a wide range of administrative responsibilities within a collaborative team setting, actively contributing to shared objectives while maintaining high standards of accuracy and efficiency. You will bring a proven ability to prioritise and schedule tasks to meet deadlines and uphold quality expectations, supported by strong analytical and problem‑solving skills that enable sound judgement across varied situations. Success in this role also relies on clear and confident communication and interpersonal capability, including the capacity to liaise and negotiate effectively with stakeholders at all levels, both internal and external.

Why work for us:

• Competitive salaries
• Leave loading
• Career development
• Employee wellbeing programs

Ready to apply?

For further information on how to apply please review the attached Role Description.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.

Documents

Before applying for this vacancy please ensure you read the documents below.

• DoH Terms and Conditions (PDF)
  
  CSD682775 RD (PDF)