Are you passionate about building capability and supporting frontline teams through engaging training solutions? Queensland Public Trustee (QPT) is seeking a CED Senior Training Officer to design, deliver and continuously improve learning programs that support frontline employees across the Customer Experience and Delivery portfolio.

Job details

In this role, you will assess training needs, develop learning materials and deliver blended learning experiences, including face‑to‑face and virtual sessions, aligned to policy, procedures and legislative requirements. You will work closely with stakeholders to ensure training meets business needs, evaluate the effectiveness of programs, and contribute to projects that support a consistent and whole‑of‑organisation approach to learning.

This is an exciting temporary full-time opportunity available statewide (from any QPT office) from 31 August 2026 to 30 June 2027, offering flexibility and the chance to further develop career in a values‑driven public sector organisation.

Why join QPT?

• Shape frontline capability: Design and deliver training that directly equips staff with the skills and confidence to support Queenslanders.
• Drive meaningful learning outcomes: Develop engaging, practical training aligned to policy, procedures and legislative requirements.
• Work collaboratively across the business: Partner with stakeholders to tailor learning solutions and support change initiatives.
• Varied and impactful role: Combine training delivery, instructional design, evaluation and project work in a dynamic environment.

About you

You are a passionate learning and development professional with strong facilitation and communication skills, who enjoys building capability and supporting frontline teams in a dynamic environment.

You'll succeed in this role if you bring:

• Experience designing and developing training materials and learning resources.
• Strong capability in facilitating engaging face‑to‑face and virtual training.
• Ability to work collaboratively with stakeholders to align training with business needs.
• Well‑developed communication and relationship‑building skills.
• A continuous improvement mindset, with the ability to evaluate and refine training programs.
• Ability to contribute to projects and initiatives supporting learning outcomes.

Experience in a customer service environment and familiarity with contemporary or virtual learning tools will be highly regarded.

Interested in applying?

Please provide the following information in your application:

• A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.
• Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.
• Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO6 - CED Senior Training Officer (PDF, 303KB)
  Role Description