Join Our Hospital Administration Team - Princess Alexandra Hospital.

We are seeking a professional and customer-focused administration professional to join our hospital team. In this varied and rewarding role, you will support patients, visitors and clinical staff by delivering high-quality administrative and customer service support in a fast-paced healthcare environment.

Job details

Your new role:

The Process 

This Expression of Interest collects a variety of information that will help identify potentially suitable applicants for future casual employment opportunities. If deemed suitable your details will remain in the Talent Pool for a period of 12 months and should there be an employment opportunity you will be contacted to discuss the opportunity further. Additional selection processes (interview, reference checks and pre-employment checks) to further assess suitability for appointment to a specific position may be required. 

Please note: 

• As part of the talent pool, you may be offered a casual permanent or temporary employment opportunities that become available based on the order of merit.
• A pool will generally continue for a 12-month period.
• If you are placed in the talent pool, you may be offered a position within the relevant time period, however your appointment to a position is not guaranteed.
• By submitting an Expression of Interest, you will not automatically be considered for advertised vacancies. If you wish to be considered for a specific advertised vacancy at Metro South Health, please submit your application for the relevant vacancy via the Smart Jobs website and follow the process outlined for that vacancy.

As a key member of our team, you will provide efficient administrative and customer service support to patients, visitors and hospital staff while helping ensure the smooth day-to-day operation of the department.

Key Responsibilities

• Respond to customer and patient enquiries via phone, email and face-to-face interactions
• Provide professional front counter and reception support
• Accurately update patient information using hospital information systems
• Coordinate patient appointments, bookings, transfers and discharges

About you:

You are a highly organised and customer-focused professional who thrives in a busy team environment.

• Previous administration, reception or customer service experience
• Experience in healthcare or hospital administration will be highly regarded
• Strong communication and interpersonal skills
• Excellent organisational skills with the ability to manage competing priorities

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence.
• We want to empower you to build a long-term career.
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging 

About us:

The Princess Alexandra Hospital provides world class health care to adults in Brisbane City's southern suburbs. We employ more than 6,000 staff and are one of Australia's leading academic and research health centres.  We provide emergency, medical, mental health and surgical services, including liver and kidney transplant. By 2027, we'll have more beds and more treatment spaces as part of the Princess Alexandra Hospital expansion.

A role in administration at the PAH means supporting patients, staff, and daily operations across areas like patient services, ward administration, and executive support. 

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)
  
  MSTP683574 (PDF)
  
  Candidate Information Availability Request Form v2 (PDF)