Are you passionate about building strong relationships and supporting positive outcomes for school communities?
As a School Community Liaison Officer, you will play a pivotal role in connecting parents, carers, and community members with schools to resolve concerns and foster collaboration.
You will provide advice on departmental policies, assist in navigating complex issues, and ensure effective communication between stakeholders.
This is an exciting opportunity to make a meaningful impact by promoting understanding, inclusivity, and resolution within Queensland’s education system.
If you thrive in a dynamic environment and are committed to delivering exceptional service, we’d love to hear from you!

Job details

About the Department of Education:  

Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us.  

About the Role:

The School Community Liaison Officer (SCLO) provides quality advice and assistance to parents, carers, and community members across the region. Acting as the first point of contact, the SCLO supports the resolution of concerns and complaints by fostering open communication and building relationships between the school community and departmental personnel. This role requires strong interpersonal skills, empathy, and the ability to navigate departmental policies and guidelines effectively.

Responsibilities Include:

• Listen and understand using empathy and compassion, to initial telephone contact with parents, carers and other community members' regarding concerns or complaints and refer them back to the school to negotiate a suitable outcome.
• Provide advice to parents, carers and other community members on a broad range of departmental policies and guidelines and assist them with their understanding of such policy and guidelines.
• Liaise between the parents, carers and other community members and the school, to achieve a suitable outcome and resolution of relevant issues.
• Foster open effective communication and develop relationships to enhance the likelihood of resolution of concerns between parents, carers, other community members and school personnel.
• Monitor progress and maintain accurate records of paperwork associated with parents, carers and other community members' contact with schools ensuring appropriate finalisation of record keeping process.
• Review progress, report on various projects, trends and action items and undertake investigation, research and analysis of sensitive and confidential matters.
• Maintain a high level of accuracy in correspondence and administrative documents, assisting with the development of efficient and effective record keeping processes and reviews across the Education Services team.
• Encourage an environment across the Education Services team in which high quality services are delivered by continually seeking improvements in administrative systems and processes.
• Assist the Principal Advisor, Regional Services with responsibilities.

Interested? To Apply:  

• Attach a brief resume (maximum 2 pages) including contact details for 2 referees (referees should have an understanding of your relevant work history); 
• Attach a 1-page written statement about how your achievements and capabilities meet the requirements of the role. 

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.  

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.  

Applications from recruitment agencies will not be accepted

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached Role Description and Applicant Information Package and follow the instructions. 

Documents

Before applying for this vacancy please ensure you read the documents below.

• NCR689732_26T - Role Description (PDF, 294KB)
  Role Description
  
  Applicant Information Package (PDF, 232KB)
  Information Package for Applicants