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Director - Strategic Workforce & Capability Support
Fortitude Valley
The role is accountable for Delivery Support Services, Strategic Workforce and Capability Support Functions, that includes Project Management Delivery Frameworks capability support and uplift, Strategic Workforce and Demand Management, Practice Management, Talent Acquisition and Centralised Workforce Management, providing strategic leadership, management of all identified services including people, processes, tools, frameworks, standards, and functions. It will lead the establishment, embed, and enhance existing services as well as define new service offerings to enable successful Program and Project delivery across a large and complex portfolio.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | IT & Telecommunications |
| Classification | HSO |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/EHQ683730 |
| Closing date | 08-Jun-2026 |
| Job duration | Permanent Full Time |
| Contact person | Serena Fulford |
| Contact details | 0406 237 368 Access the National Relay Service |
The role:
Reporting to the Senior Director – Delivery Support Services, this role is accountable for leading the Strategic Workforce and Capability Support Function.
The function is responsible for the following services:
- Centralised Resourcing comprised of:
- Organisational Change and Training
- ICT Test Management and Assurance
- Cyber Security – Gateways
- Capability Support, comprised of:
- Project Delivery Community of Practice
- Project Support Community of Practice
- Business Change Community of Practice
- Business Analysis Community of Practice
- Solution Architecture Community of Practice
- Capability Support
- Workforce Planning & Demand Management
- Provides a targeted Workforce Planning and demand management function for Delivery Services Branch
- Leads the development, management, maintenance, and currency of the Delivery Services Branch Workforce Strategy, including planning and demand management for centralised resources and portfolio pipeline.
- Talent Acquisition
- Provides Talent Acquisition Services for the Delivery Services Branch, including resource management, recruitment, establishment, and associated reporting.
- Responsible for maintaining, managing, and reporting on Delivery Services Branch obligations as it relates to industrial relations obligations and compliance, development, and implementation of robust processes to ensure and demonstrate ongoing compliance.
Are you right for this role?
To be successful in this role, you must have demonstrated:
- Proven delivery experience in the use and application of project management methodologies, frameworks.
- Demonstrated track record of effectively developing, managing, and supporting a high performing and service-oriented team.
- High level ability to understand stakeholder objectives and requirements and establish effective strategic relationships.
About Delivery Services Branch - eHealth Queensland:
The core function of the branch is to ensure successful delivery of major IT projects and initiatives to our customers across Queensland Health for the benefit of all Queenslanders. This function is critical to eHealth Queensland realising its overall vision, which is to 'advance healthcare through digital innovation'.
About Delivery Support Services
Within the Delivery Services Branch, Delivery Support Services supports the successful management and delivery of eHealth Queensland's digital, ICT and ICT-enabled assets and services aligned to the Department of Health's strategic objectives and eHealth Investment Strategy priorities. It drives delivery performance through pragmatic program and project management advice and mechanisms that enables consistent delivery of outputs, capabilities, outcomes and benefits to Queensland Health.
Delivery Support Services support programs and projects to deliver customer expected outcomes on time and within budget. Our aim is to drive continuous improvement in program and project management practice supporting and enabling delivery teams to be successful.
Our functions include:
- Decision Support
- Project Support
- Strategic Workforce & Capability Support
Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development
To apply for this exciting opportunity, submit your resume and a short statement (maximum 2 pages) on how your experience, abilities, knowledge and personal qualities are relevant for the role, taking into account the key responsibilities and attributes noted in the ‘How you will be assessed?' section.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).
Documents
Before applying for this vacancy please ensure you read the documents below.
