Are you interested in working at an enterprise level to help mature the Department of Education's approach to customer complaints management, human rights, and good decision-making to support schools, regions and divisions?

Be part of a high-performing, fast-paced team, committed to working strategically to drive continuous improvement and achieve results, in collaboration with our stakeholders.

Job details

About the Department of Education:

Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us.

About You:

We are looking for a Senior Policy Officer who has the following attributes:

• Critical and strategic thinker, who can research and analyse issues, translate complex information into clear and user-friendly products, and make informed recommendations to management
• Excellent people skills and a commitment to customer service
• Exceptional writers and communicators who are great at stakeholder engagement and negotiation
• Excellent attention to detail, organisation, coordination and project management skills
• Data and analytical experience to identify trends and insights and support corporate reporting
• Self-starters who can work independently, but also collaboratively as part of a team
• A drive to continuously improve and innovate to deliver better outcomes and meet strategic objectives
• Capability development skills to support the department to mature its approaches

About the Role:

Your role will involve working at an enterprise level to help mature the Department of Education's approach to customer complaints management, human rights, and good decision-making to support schools, regions and divisions.

We are looking for a critical thinker with a passion for developing better practice approaches to complaints management and human rights, building capability, leading analysis and reporting, and stakeholder engagement.

We offer a flexible and inclusive workplace where you can build your skills and knowledge, collaborate, and meaningfully contribute to the Department's strategic objectives.

Responsibilities:

Maturing departmental approaches to human rights and customer complaints management will include:

• Support development of good practice complaints management and human rights approaches
• Support development of tailored complaints and human rights resources and training to build capability in frontline and corporate areas
• Improve data quality and reporting
• Collaborate with other business areas to drive continuous improvement in complaints management and human rights

Please refer to the Role Description for a full list of responsibilities

Interested? To Apply:

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
• Attach a 2-page written statement in response to the attached role description

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department

Applications from recruitment agencies will not be accepted

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached Role Description and Applicant Information Package and follow the instructions.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CO689896_26T - Role Description (PDF, 251KB)
  Role Description
  
  Applicant Information Package (PDF, 232KB)
  Information Package for Applicants