Join QBCC’s Digital Services team as a Senior Service Desk Support Officer and take the next step in your IT career. In this hands-on role, you’ll resolve complex technical issues, support modern cloud platforms and enable seamless IT experiences across the organisation. If you thrive on problem-solving and enjoy working in a fast-paced environment, this role offers the chance to make a real impact.

Job details

About QBCC 

The QBCC is Queensland's independent building and construction regulator, focused on educating, protecting and supporting the industry and community through fair and transparent oversight.

As the sector faces a pivotal decade with major housing goals and the Olympic legacy ahead, QBCC is modernising services, strengthening partnerships and building capability to deliver at scale.

At its core is a strong commitment to people - fostering an inclusive, high-performing, future-ready workforce where employees can thrive and deliver meaningful outcomes for industry and the community.

About the role 

As a Senior Service Desk Support Officer, you'll be the go-to expert for resolving escalated IT issues and keeping systems running smoothly. Acting as the primary point of escalation, you'll provide support across desktop and cloud environments, working with technologies including Microsoft 365, Active Directory (Entra) and AWS.

You'll diagnose and fix end user device issues, support key applications including Salesforce, ActiveDocs and the Microsoft suite, and manage incidents from start to finish. You'll also contribute to knowledge documentation, creating and maintaining knowledge base articles to improve service delivery and team efficiency.

Through mentoring junior team members, you'll provide guidance and share your expertise to uplift team capability.

** Please refer to the Position Description for the Key Outcomes and Accountabilities and Candidate Attributes for this role. ** 

This position is based in Brisbane and the successful candidate will enter into a Flexible Work Arrangement reflecting Brisbane as their primary office location. While the role allows for flexibility in working from home, regular in-person attendance at the Brisbane office is a mandatory requirement.

About You 

You're a proactive IT professional who enjoys solving problems, supporting others and working in a collaborative environment. You're confident handling complex issues and know how to communicate clearly with both technical and non-technical stakeholders.

To succeed in this role, you will bring: 

• Strong experience in incident and request management, including handling escalations and major incidents
• Solid understanding of ITIL (including ITIL qualification) and service management processes
• Excellent written and verbal communication skills
• Strong technical capability and problem-solving skills
• Hands-on experience across:
  • Microsoft 365 / Windows environments (Exchange, Teams, SharePoint)
  • Azure AD / Entra
  • AWS and cloud platforms
  • Intune device management
  • Networking fundamentals

The following will be highly regarded: 

• Experience with Salesforce
• Experience in a Government environment
• Tertiary qualification in Technology

How to Apply  

If you are interested in this opportunity, please submit your current resume and a capability statement (maximum two pages) outlining how your skills, knowledge and experience complement this role, by addressing the Candidate Attributes outlined in the Position Description. 

Why Join QBCC? 

At QBCC, you'll be part of a purpose driven organisation where your work matters. You will work with dedicated professionals who value integrity, collaboration and learning. You'll have opportunities to grow while making a real contribution to shaping the QBCC's future and outcomes for our stakeholders.    

If you're ready to dive into a career defining transformation journey with us, where your impact will help shape what comes next, we'd love to hear from you. 

Referee checks  

It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current or recent supervisor.   

By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear to the panel.  

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO4 Senior Service Desk Support Officer - Position Description (PDF, 774KB)
  Role Description
  
  QBCC Information for Applicants - May 2025 (PDF, 1.06MB)
  Information Package for Applicants