Are you seeking a diverse role where you can provide advice and guidance to a range of stakeholders while supporting students and families across state schools?
As the Senior Complaints and Information Officer within the North Queensland Region's Regional Operations and Corporate Governance team, you will be part of a well-supported and collaborative environment that offers valuable insight into the operations of the Department of Education and Executive Government.
This role provides opportunities for professional growth, exposure to a broad range of matters, and the chance to contribute within a dynamic team culture.

Job details

About the Department of Education:  

Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us.  

About the Role:

As the Senior Complaints and Information Officer, you will:

• Prepare correspondence, briefs, reports and other material in response to enquiries, complaints and appeals to support the Regional Director to exercise legislated decision making in line with delegated responsibilities.
• Establish and maintain strong working relationships and networks with internal and external stakeholders to ensure the delivery of exemplary customer service and the achievement of results.

Responsibilities Include:

• Develop responses to a range of enquiries, complaints, appeals and matters which are brought to the attention of the Minister, Director-General, Regional Director and other senior executive officers.
• Coordinate information required by the Regional Director, including briefings and reports and maintain high quality record keeping, data analysis and confidentiality.
• Undertake research, analysis, monitoring, review and evaluation of ministerial and executive correspondence and complaints to ensure outcomes are achieved within set timeframes.
• Provide authoritative timely advice to the Principal Advisor, Regional Services and other senior officers on matters relating to legislation, departmental policy and procedure.
• Establish and maintain relationships with colleagues within the department, business units, and schools.
• Provide high quality and responsive service delivery to customers and stakeholders.

About You:

It would be highly desirable to have strong communication skills and demonstrated experience in interpreting and applying legislation, policy and procedure within a government context.

Benefits:

• 12.75% superannuation
• Flexible work arrangements

Interested? To Apply:  

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
• Attach a 2-page written statement in response to the attached role description. 

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.  

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.  

Applications from recruitment agencies will not be accepted.  

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached Role Description and Applicant Information Package and follow the instructions. 

Documents

Before applying for this vacancy please ensure you read the documents below.

• NQR690506_26P - Role Description (PDF, 292KB)
  Role Description
  
  Applicant Information Package (PDF, 232KB)
  Information Package for Applicants