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Business Performance Improvement Officer ED
Mount Isa
Turn Data into Action in a High-Impact Health Role!
Join our Emergency Department team and play a key role in improving patient outcomes through data integrity, performance insights, and process improvement. This is a unique opportunity to influence decision-making, strengthen clinical governance, and support safer, more efficient care delivery in a dynamic healthcare environment.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO6 |
| Workplace Location | North West Qld |
| Job ad reference | QLD/MI684296 |
| Closing date | 15-Jun-2026 |
| Job duration | Temporary, Full-time |
| Contact person | Allison Perry |
| Contact details | 0418 754 285 Access the National Relay Service |
About the role
You'll analyse and improve the quality of critical performance data, identify system and process inefficiencies, and support the delivery of improvement initiatives that enhance patient flow and safety.
- Analysing Emergency Department data to identify quality issues, trends, and process flow barriers
- Conducting audits on patient records to ensure accuracy of treatment and admission timeframes
- Developing reports, briefs, and insights to support informed decision-making and performance improvement
Working with us
- Tax savings through salary sacrificing options are also available.
- In your downtime, we offer 4 weeks p.a. recreational leave with a 17.5% loading/bonus.
- Professionally, our HHS values professionalism, leadership capability, excellence and resilience in our staff. We are committed to providing extraordinary opportunities for career development including in-house training, development and mentoring programs.
Requirements
- C Class Motor Vehicle Licence.
- Pre-employment screening will be conducted for the successful applicant, including Criminal History checks.
- This is a VPD risk role and may require evidence of vaccination or immunity to: Hepatitis A/B, Measles, Mumps, Rubella, Varicella, Pertussis, and Tuberculosis.
- A period of probation may apply.
- Project management qualifications would be well regarded.
About North West Hospital and Health Service
The North West Hospital and Health Service (NWHHS) delivers public health services across approximately 300,000 square kilometres, supporting remote communities throughout North Western Queensland and the Gulf of Carpentaria. We are committed to promoting community wellbeing and providing high-quality, accessible and effective healthcare for all.
- Unique locations
- Friendly communities
- Regional, rural and remote $$$ incentives
The lifestyle in Mount Isa is family friendly; it is a vibrant city with an outback community feel. You will fall in love with the natural splendour of the North West Queensland region, the experience of a rural/urban community and the opportunity to make a real and positive difference... and want to stay.
Mount Isa is a great place to live and work!
Interested?
Download the Role Description for further information and application / interview preparation.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Our vision is to be Queensland's leading HHS delivering excellence in remote healthcare to our patients, working as an integral part of the community.
We are an equal opportunity employer.
Documents
Before applying for this vacancy please ensure you read the documents below.
