Lead the Shift. Support the Team. Make a Real Impact in Healthcare.

If you’re ready to step into a role where leadership, service, and impact come together, this is your opportunity to make a difference every day.

Job details

Your new role:

As a Shift Coordinator, you will play a vital role in delivering high-quality support services within a healthcare environment, ensuring smooth day-to-day operations and stepping up when leadership is required. Key responsibilities include:

• Coordinate and supervise Operational Support Officers, ensuring efficient service delivery across cleaning, patient handling, and porterage functions
• Assume responsibility for Operational Services in the absence of the Manager, maintaining continuity and operational excellence
• Manage staff performance, including appraisals, development, and fostering a positive, accountable team culture
• Uphold quality management principles, workplace health and safety standards, and contribute to continuous improvement initiatives

About you:

You are a proactive and capable leader who thrives in a fast-paced healthcare setting and is committed to delivering respectful, high-quality service. Ideally, you will bring:

• Strong communication and interpersonal skills, with the ability to engage respectfully with patients, staff, and the public
• Proven ability to lead teams, make sound decisions, and work both independently and collaboratively
• A solid understanding of workplace health and safety, equity principles, and quality service standards
• Basic IT skills and a willingness to support innovation, continuous improvement, and best practice service delivery

If you're ready to step into a role where leadership, service, and impact come together, this is your opportunity to make a difference every day.

Check out our quick tips and application essentials!

What we can offer you:

• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:

Queen Elizabeth II Jubilee Hospital:

The Queen Elizabeth II Jubilee Hospital (QEII) is a medium metropolitan adult facility providing a range of inpatient and outpatient services including a 24-hour Emergency Department. We provide a range of services, including surgery, cardiology, endoscopy, orthopaedics, gynaecology, urology, geriatric, respiratory and emergency medicine.

We're making our hospital bigger and better to make it easier for our growing community to get the health care they need. We'll have more beds, medical wards and expanded intensive care and emergency services planned to be opened by 2027.

QEII Hospital, a place of opportunity to make a difference and grow your career!

 INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are Metro South Health:

We are the major public healthcare provider for Brisbane's south side, Logan, Redlands, and the Scenic Rim operating five major hospitals and a range of community, specialty, and state-wide healthcare services.

We are bold, innovative, collaborative, inspiring. We save lives, change lives, and make the world a better place. We are part of and proud of the community we serve.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Application essentials - things you need to know - Copy (PDF)
  
  We are MSH - five reasons why you should join us (PDF)
  
  MS06682238 Role Description (PDF)