As a Customer Service Officer (AO3) with Housing and Homelessness Services, you’ll play a vital role in supporting Queenslanders by providing debt management services and assisting frontline staff to deliver housing solutions. Every day, your work will help individuals and families in need, ensuring they have access to safe and secure housing.

This is a temporary, full-time role based in Brisbane CBD, available until 29 January 2027, with the possibility of extension.

If you’re a proactive problem-solver who thrives on collaboration and enjoys making a positive impact, this is your opportunity to join a team that truly makes a difference. Apply now to be part of a supportive and purpose-driven workplace.

Job details

Do you want a role where your work makes a real difference in people's lives? Imagine being the person who helps Queenslanders access safe and secure housing while supporting frontline teams to deliver essential services. If you're passionate about helping others, thrive on problem-solving, and enjoy working in a collaborative environment, this could be the perfect role for you.

As a Customer Service Officer (AO3) with Housing and Homelessness Services, you'll be at the heart of our mission to provide housing solutions for diverse customer groups. You'll play a key role in delivering debt management services directly to customers and supporting frontline staff to ensure they can provide the best possible service. The work you do will have a meaningful impact on individuals and families every single day.

In this role, you'll:
• Provide advice, information, and documentation to staff, customers, and their representatives about arrears management.
• Deliver high-quality customer service with accurate advice and prompt responses.
• Review arrears accounts, take consistent and effective action, and negotiate arrangements to help customers clear arrears.
• Conduct interviews with customers in arrears and provide information about support options for those experiencing financial hardship.
• Work collaboratively with internal and external stakeholders to achieve positive outcomes.
• Contribute to a safe and supportive workplace culture by following Workplace Health and Safety policies.

We're looking for someone who:
• Can work independently, take initiative, and adapt to changing processes.
• Is highly organised and able to manage multiple tasks and deadlines.
• Communicates effectively and works well with a variety of stakeholders.
• Is professional, principled, and committed to delivering high-quality work.

Find out more abouwhat we offer our employees and the recruitment process in the Applicant Guide.

Applications will remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 646KB)
  
  
  690832 26 Role Description (PDF, 221KB)
  Role Description