Looking for a role where you can make a real difference to the community?
An exciting opportunity is now available for multiple Customer Service Advisors to join the North West team at Cloncurry or Mount Isa.

Cloncurry is rural town in the Outback. It is known as the Friendly Heart in the Great North West with rich mining, farming history and unique historical attractions. Living in the “Curry” offers the opportunity to explore south to Birdsville (famous Birdsville races), north to Karumba (great fishing) and west to Mount Isa and the Northern Territory, plus many more local attractions. Mount Isa is an oasis in the Outback, it is the Rodeo Capital of Australia. Mount Isa offers activities to suit all ages, from water skiing, fishing or swimming at Lake Moondarra, to four-wheel driving throughout the region. This region has so much to offer, and you will not be disappointed.

Job details

About Your Opportunity

As a key member of the team, in the role of Driving Examiner, you will conduct practical driving assessments for Queensland driver licences using well developed interpersonal skills with total commitment to quality customer service delivery. You will be able to recognise and apply creative solutions to problems as they arise, be sensitive to organisational issues and be able to work as a member of a team and communicate clearly with a wide range of clients in writing and in person.

As the Driving Examiner, you will:

• Conduct practical driving assessments for applicants, ensuring compliance with Queensland Government standards and road safety regulations.
• Evaluate candidates' driving skills, knowledge of road rules, and ability to drive vehicles safely in various traffic and road conditions.
• Provide clear, constructive, and professional feedback to candidates following assessments.
• Ensure all testing procedures are carried out fairly, consistently, and in accordance with departmental policies.
• Promote road safety awareness and contribute to the department's goals of reducing road incidents involving heavy vehicles.
• Collaborate with team members and other stakeholders to ensure the smooth delivery of services to the community.
• Consult, liaise and provide advice to stakeholders on matters relating to driver licence assessment and road safety, including providing written reports to the Senior Advisor (Driver Assessment) as requested.
• Contribute to ensuring the integrity and accuracy of information through recording and maintaining accurate customer and service information on relevant computer systems.
• Maintain up to date knowledge of industry standards and product safety as they relate to the driver licence assessment function.
• Contribute to the operation of the Customer Service Centre, working collaboratively as an effective team member to achieve key and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to less experienced Driving Examiners in systems, services and products.

In Return We Offer a Range of Benefits Which Include

We celebrate diversity in creating a workplace culture that is built on respect, dignity and fairness.

• A competitive remuneration package including Employer Superannuation contributions up to 12.75%
• Five weeks annual leave and annual leave loading of 14%
• RRAIS - A range of incentives and benefits whilst working in remote Queensland
• Salary packaging arrangements
• Learning and development opportunities
• Access to study assistance programs
• Employee Assistance Program
• Work/life balance, variety and flexibility

Please refer to the role description for further information.

Applications will remain current for 12 months.

Job Ad Reference: QLD/690877/26
Closing Date: Wednesday, 17 June 2026

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This is a part time role of 29 hours a fortnight ( 04.4 FTE).

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 690877 26 Role Description (Word, 5.39MB)