Provide efficient reception service for all patients and provide efficient utilisation of time and resources available for multidisciplinary areas within the department. Provide a high level of customer service, demonstrating understanding, empathy, patience and a positive attitude.

Job details

About the Role

• Provide excellent customer service in a friendly and professional manner. Maintain the ability to communicate clearly and confidently with parents, patients, members of the public and departmental staff both in person and over the telephone.
• Answer enquiries and provide accurate advice and support to clients and staff on all matters relating to Medical Imaging and Nuclear Medicine. Ensure all clinical enquiries are referred to the appropriate clinical area/clinician or supervisor and determine if customer requests can be met, as well as ensuring confidentiality is maintained in line with Queensland Health's Code of Conduct.
• Work autonomously or with limited supervision, utilising discretion in the absence of decision makers by establishing work priorities, ensuring work is completed within designated timeframes and achieving work targets, whilst being responsible for the quality of work undertaken.
• Contribute to team goals in a changing environment and solve immediate problems in situations where precedents have not been set and procedures not defined.
• Ability to undertake additional administrative tasks as directed by the Administration Team Leader whilst demonstrating high work ethics. This may include procedural bookings and revenue related roles.
• Maintain harmonious and productive working relationships and contribute towards being a team member working within a dynamic work area.
• Experience using clinical computer systems to record demographic and Medicare details (e.g. HBCIS, ieMR and Radiology+) ensuring accurate, high-quality data.
• Provide assistance to other staff within a team structure to ensure priority tasks are completed and deadlines are met.
• Adhere to relevant Queensland Health policies, standards and relevant legislative requirements, providing feedback on recommendations for improvements to Line Manager.
• Actively participate in a working environment supporting quality human resources management practices including employment equity, anti-discrimination, occupational health and safety, and ethical behaviour.

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.   

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description, Information Pack and Applicant Tool Kit for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CHQ_Applicant Toolkit_2025 (PDF)
  
  CHQ_Information for Applicants_2025 (PDF)
  
  684622 - AO3 MINM Administration Officer - RD (PDF)