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Administration Officer, Emergency Department - Cairns Hospital
Cairns Hospital
Make the move. Make a difference.
Drive performance that supports care.
You are invited to join a dynamic team with Emergency Department as an Administration Officer. In this role you will maintain a high standard of customer service whilst providing support to medical and nursing staff within the department.Job details
| Position status | Casual |
|---|---|
| Position type | Non Standard Hours |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Cairns region,Far North Qld |
| Job ad reference | QLD/CAH684436 |
| Closing date | 17-Jun-2026 |
| Job duration | Please see Role Description |
| Contact person | Maddi Lehmann |
| Contact details | 07 4226 6835 Access the National Relay Service |
About us:
The Emergency Department Administration Officer is responsible for providing and maintaining a highly responsive and effective administration support and customer service function, supporting clinical staff to ensure services meet current and future clinical needs, enabling the department to meet service demands and challenges. The Administration Officer shall provide a high level of professional and courteous customer service to patients and family members, whilst maintaining accurate patient records, monitoring workflows relating to patient admissions, transfers and discharges and monitoring own source revenue opportunities.
We're committed to improving the health and wellbeing of people in Far North Queensland by providing high quality acute health care services.
Our values were developed by our staff, patients and community. They guide our work and actions every day. Our staff are part of the community we serve. We believe that we can improve health outcomes by involving our community in the planning and evaluation of their local health services.
About your opportunity:
In this position you will….
- Attend to presenting patients, family members, general public, police and ambulance by providing information and direction to relevant areas.
- Support Activity Based Funding initiatives and contribute to patient flow initiatives by maintaining the accuracy of all current patient information systems.
- Consult with patients to obtain correct details for completion of admissions, transfers and discharges by ensuring electronic and manual patient medical records are maintained in accordance with hospital policies, procedures and guidelines.
For more information about this role, please refer to the attached Role Description.
Vaccine Preventable Diseases (VPD) evidence as required for your employment in accordance with legislation/government policy and Directives.
What we offer:
Cairns and Hinterland Hospital and Health service offer a number of workplace benefits. Besides attractive remuneration, generous superannuation, salary packaging and career development opportunities, we value a healthy work/life balance that allows you take advantage of the sunshine, hiking tracks, swimming spots, reef and rainforest.
Learn what it's like to work with us, in an inclusive and supportive work environment.
Discover our dynamic and culturally diverse region through community and lifestyle.
Listen to what some of our staff have to say about working in our regions.
Visit our website to learn more about our hospitals and health centres.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applicants are to apply online. If the information requested in the ‘how to apply’ section is not provided, you may not meet the requirements for further consideration of your application.
Documents
Before applying for this vacancy please ensure you read the documents below.
