We are seeking a dynamic and experienced professional with a proven ability to lead and manage teams, particularly in high-pressure environments with competing priorities.

The ideal candidate will have a strong understanding of educational engagement strategies, case management, and working with vulnerable students and families, as well as expertise in trauma-informed practices to support those experiencing significant challenges.

With demonstrated experience in multi-agency collaboration, you will be skilled in coordinating responses across schools, government agencies, and external service providers to address complex needs. Your ability to identify, assess, and manage risks associated with high-risk behaviours and complex family dynamics will be critical to success in this role.

Job details

This temporary vacancy is open to Expressions of Interest and any extensions to this appointment will not exceed 12 months.

About the Department of Education:

Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation. Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance. Find out more about working with us.

About Us:

The Manager, Intensive Education Case Management (IECM) leads and oversees a specialised regional team that supports schools, students, and families experiencing significant and complex barriers to educational engagement.

The IECM team works with young people who have been excluded, are at risk of exclusion, or are disengaged from education, including those involved with Child Safety or Youth Justice, experiencing trauma, or presenting with high-risk behaviours.

Intensive Education Case Managers work directly with schools and families to progress new enrolments, support transitions, and co-design positive and sustainable educational pathways. 

About the Role:

IECMs play a critical role in coordinating multi-agency responses, working collaboratively with schools and external services to develop and implement tailored strategies, manage risk, strengthen family engagement, and improve educational outcomes for vulnerable children and young people. 

The Manager provides strategic leadership, operational oversight, professional supervision, and high-level support in relation to highly complex and sensitive cases.

This includes guiding the team through competing priorities and ensuring consistent, high-quality, trauma-informed, and culturally responsive practice. 

This role requires exceptional communication and relationship management skills, with the ability to navigate sensitive and often challenging issues between families, schools, and a range of external stakeholders.

The successful applicant will be a resilient and strategic leader who can think creatively and outside the box to develop practical solutions to complex situations, while fostering a positive, high-performing team culture within a fast-paced and emotionally demanding environment.

Additionally, your strong stakeholder engagement skills will ensure the development and maintenance of productive relationships with families, schools, and partner organisations. 

You will also bring experience in operational oversight, ensuring high-quality service delivery, compliance with policies, and a commitment to driving continuous improvement.

Responsibilities include:

• Lead, manage and develop staff to deliver evidence-based, innovative and effective case management support, governance and reporting activities, project management, and engagement initiatives in relation to intensive education case management.
• Lead and oversee the management of recruitment and selection, workforce planning, training and performance of staff to build capacity and ensure a high level of case management service delivery in line with departmental requirements
• Strategically manage and triage regional education case management caseloads and coordinate, analyse, develop, monitor and review regional case management governance and planning activities to ensure alignment with strategic priorities, legislation and policy, and adherence to stipulated timeframes by utilising individual and team capabilities.

Please view the role description for a full list of responsibilities.

Submit Your Application:

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
• Attach a 1-page written statement about how your achievements and capabilities meet the requirements of the role.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applicants need to be a current Queensland Government employee to be eligible to apply.

Applications from recruitment agencies will not be accepted.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached Role Description and Applicant Information Package and follow the instructions.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Applicant Information Package (PDF, 232KB)
  Information Package for Applicants
  
  MSR691154_26E Role Description (PDF, 278KB)
  Role Description