The Department of Health are excited to welcome applications for a Senior Technology Officer to join the Far North Digital Partnership Team! The Digital Partnership teams provide effective and efficient ICT support services across Queensland. This role primarily provides on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing; Servers and Networks and Unified Communications.

Job details

As a Senior Technology Officer, your key responsibilities will include:

• Provide operational support (on-site and remote) to Queensland Health sites as required.
• Configure/install/monitor/support/manage the ICT environments by applying high level technical expertise.
• Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed Service Levels are maintained.
• Develop, maintain and work within procedures for the maintenance and support of one or more technical domains – see Appendix 1.
• Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.
• Meet enterprise service levels by applying eHealth incident management processes.
• Ability to supervise staff in the delivery of high quality ICT support by ensuring standards and procedures are adhered to.

Role fit:

A successful candidate will bring technical expertise across ICT environments, with hands‑on capability in configuration, monitoring and implementation within one or more specialist domains. You will demonstrate a strong track record of delivering high‑quality ICT support, effectively managing workloads, prioritising tasks and working independently to meet defined Service Level Agreements. The role requires someone who can coordinate multiple tasks within agreed timeframes, while applying sound problem‑solving skills to resolve technical issues efficiently. Strong interpersonal abilities are essential, including the capacity to build productive working relationships, mentor junior staff and contribute positively to a collaborative team environment. Well‑developed communication skills are also critical, enabling the creation and maintenance of clear system documentation, work instructions and technical reports. The ideal candidate will also possess or quickly develop proficiency in ServiceNow and ITIL processes, and maintain an active awareness of emerging ICT technologies relevant to eHealth Queensland.

Why work for us:

• Competitive salaries
• Career development opportunities
• 17.5% leave loading
• Employee wellbeing programs

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?

For further information on how to apply please review the attached Role Description.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.

Documents

Before applying for this vacancy please ensure you read the documents below.

• EHQ684896 RD (PDF)
  
  DoH Applicant Pack (PDF)