Help Empower Consumers to Have Their Voices Heard

Support and advocate for mental health consumers by providing independent advice on rights, treatment and care decisions.

Job details

Your new role:

As an Independent Patient Rights Adviser, you will play a vital role in ensuring mental health consumers, their families, carers and support persons understand and can exercise their rights under the Mental Health Act 2016. Working independently and impartially, you will support consumers to have their voices heard, navigate complex processes and make informed decisions about their treatment and care.

In this rewarding role you will:

• Provide independent advice on rights, responsibilities and protections under the Mental Health Act 2016.
• Support consumers, families, carers and support persons to communicate their views, wishes and preferences.
• Assist consumers in preparing for and understanding Mental Health Review Tribunal hearings.
• Work collaboratively with mental health practitioners, legal representatives and community stakeholders.
• Promote consumer-centred, rights-based approaches to mental health care.
• Build trusted relationships with consumers from diverse backgrounds and experiences.

About you:

You are a compassionate and confident professional who is passionate about consumer rights and advocacy. You bring excellent communication skills, exercise sound judgement in complex situations and are committed to supporting vulnerable people with professionalism, integrity and respect.

You will demonstrate:

• A strong commitment to consumer rights, independence, integrity and ethical decision-making.
• Knowledge of the Mental Health Act 2016, or the ability to rapidly acquire specialist knowledge and apply it effectively.
• Exceptional communication and stakeholder engagement skills, with the ability to build trust and rapport with diverse groups.
• Strong negotiation, conflict resolution and problem-solving abilities, coupled with the confidence to work autonomously in a complex environment.

Check out our quick tips and application essentials!

What we can offer you:

• We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
• We are renowned for teaching and research excellence with strong relations with Queensland's leading tertiary institutions.
• We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role
• You'll have all the benefits of working for Queensland's world-class public health system including generous leave entitlements, attractive salary and remuneration packages, salary packaging and access to relevant professional development allowances and/or leave, study and research assistance, corporate discounts and employee wellness programs.

About us:
About Metro South Health Clinical Governance, Risk and Legal

The Metro South Health Clinical Governance team works collaboratively with executives, senior managers, clinical/non-clinical staff and consumers to ensure that Metro South Health has an effective, co-ordinated, organisation-wide approach to quality improvement, clinical effectiveness, healthcare standards, patient safety, patient experience and consumer liaison services. This ensures Metro South Health's approach to clinical governance remains contemporary, consumer focused and based on the best available evidence.

INTEGRITY | COMPASSION | ACCOUNTABILITY | RESPECT | ENGAGEMENT | EXCELLENCE

Our values were created by employees for employees to shape our culture and inspire positive interactions in the workplace. Diversity of ideas, skills, traditions, and customs is celebrated as one of our greatest strengths. Having a workforce that reflects and understands the needs and expectations of our community is important to delivering safe, kinder, and more inclusive care.

We recognise our strength comes from the diversity of our people and so we encourage people of all genders, ethnicities, ages, abilities, languages, sexual orientation, and family responsibilities to apply.

We are better together.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• MS06684995 Role Description (PDF)
  
  Application essentials - things you need to know (PDF)
  
  We are MSH - five reasons why you should join us (PDF)