Keep Central Queensland moving in this rewarding Travel Officer role! You'll coordinate travel and accommodation for patients and staff, manage bookings and claims, provide expert advice, and ensure services are delivered efficiently and in line with Queensland Health requirements.

We're looking for a highly organised and customer-focused professional with strong administrative, communication, and computer skills, exceptional attention to detail, and the ability to thrive in a fast-paced environment. If you enjoy problem-solving, delivering great service, and making a real difference behind the scenes, this could be the perfect opportunity for you. Apply now!

Job details

About us:

Join a supportive and fast-paced team at the Travel Office, conveniently located on Bolsover Street in Rockhampton. This important service plays a key role in supporting both patients and staff across Central Queensland by coordinating travel and accommodation arrangements throughout the Central Queensland Hospital and Health Service. If you enjoy organisation, customer service, and making a meaningful difference behind the scenes, this is a rewarding opportunity to help ensure people can access the care and services they need.

About the role:

• Coordinate patient and staff travel, accommodation bookings, and travel claims, ensuring timely service and compliance with Queensland Health policies.
• Provide expert advice on travel and accommodation options, including managing complex, non-standard, and Patient Travel Subsidy Scheme requests.
• Maintain accurate travel records, applications, claims, and booking information while ensuring confidentiality and attention to detail.
• Exercise sound judgement to achieve cost-effective travel outcomes, prevent unnecessary expenses, and support financial reconciliation processes.
• Deliver high-quality customer service by liaising with patients, carers, healthcare providers, and staff, while contributing to a collaborative and supportive team environment.

About you:

As the successful applicant, you will demonstrate:

• Knowledge, or the ability to quickly acquire knowledge, of travel administration processes and cost-effective travel arrangements in line with Queensland Health policies and guidelines.
• Strong computer and database skills, with the ability to manage travel-related information, accounts processing, and compliance requirements accurately.
• Excellent keyboard, data entry, and administrative skills, with a high level of speed and accuracy.
• Effective written and verbal communication skills, with the ability to negotiate, consult, and build positive relationships with a diverse range of clients and stakeholders.
• Proven ability to work both independently and collaboratively, manage competing priorities, and contribute to continuous improvement in a fast-paced environment.

What we offer:

Total remuneration value of up to $100,585 p.a. is comprised of:

• An hourly rate between $39.98 - $44.46 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) RK6F685284

Applications close: Thursday, 25 June 2026

#Rockhampton

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 12) 2025.

Documents

Before applying for this vacancy please ensure you read the documents below.

• RK6F685284 - Administration Officer (Travel) (PDF)
  
  Information for Applicants (PDF)